At a Glance
- Tasks: Lead retail operations, drive sales, and create an amazing customer experience.
- Company: Dobbies, a historic garden centre retailer with a passion for plants.
- Benefits: Generous leave, uncapped discounts, financial support, and development opportunities.
- Other info: Be part of a diverse team committed to excellence and community engagement.
- Why this job: Join a vibrant team and make a real impact in customer satisfaction.
- Qualifications: Experience in retail operations management and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Our Operations Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards and smashing commercial targets.
Responsibilities
- Overseeing the store operations to maximise profitable sales and growth
- Take the lead in creating a great place to work for everyone, whilst allowing your team the opportunity to develop within Dobbies
- Sparking your team's passion for delivering the best in-store experience possible by creating a brilliant customer journey and experience
- Working closely with our central support teams, maintaining excellent communication to improve our business
- Ensuring all health & safety regulations are carried out across the store, whilst caring for employee and customer welfare
- Take a lead in ensuring audit controls are in place, maintaining company best practice and coaching the whole team on good governance
- Monitor and maintain full stock management process across the store, from goods in to strong visual merchandising
- Act as deputy to the General Manager in their absence
- As a member of the senior management team, you will also have duty manager responsibilities including key holder duties
Who we are looking for
- You’ll bring operations expertise with experience of retail operations management
- Commercial awareness and understanding of budgets, profitability from driving sales and improved ways of working
- A proven ability to manage stock controls and strict adherence to health & safety regulations
- Ability to identify training needs. You’ll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environment
- Adaptability. You’ll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements
- Positivity managing change, you’ll lead the team through each season with care and motivation to deliver the best
- Can demonstrate our values at all times - we’re one team getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Retail Operations Manager - Lead Sales & Customer Experience in Swansea employer: Dobbies Milton Keynes
Dobbies is an exceptional employer, offering a vibrant and inclusive work culture where every team member is valued and encouraged to grow. With generous benefits such as uncapped discounts, access to financial wellbeing support, and continuous development opportunities through the Dobbies Academy, employees can thrive both personally and professionally. Located across the UK, our stores not only provide a welcoming environment for customers but also foster a sense of community among staff, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Operations Manager - Lead Sales & Customer Experience in Swansea
✨Tip Number 1
Get to know the company inside out! Research Dobbies, their values, and what makes them tick. This way, when you chat with them, you can show off your passion for gardens and customer experience.
✨Tip Number 2
Practice your pitch! Be ready to talk about your retail operations experience and how you've driven sales in the past. We want to hear about your successes and how you can bring that magic to Dobbies.
✨Tip Number 3
Network like a pro! Connect with current or former Dobbies employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're serious about joining the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our Dobbies family.
We think you need these skills to ace Retail Operations Manager - Lead Sales & Customer Experience in Swansea
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let your love for retail shine through! We want to see how you can spark enthusiasm in your team and create a fantastic customer experience. Share specific examples of how you've done this in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure to highlight your relevant experience and skills without waffling on. Use bullet points if it helps to organise your thoughts!
Tailor Your Application:Make sure to customise your application for the Retail Operations Manager role. Mention how your operations expertise aligns with our goals at Dobbies, and don’t forget to touch on your understanding of budgets and profitability.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dobbies Milton Keynes
✨Know Your Numbers
As a Retail Operations Manager, you'll need to demonstrate your commercial awareness. Brush up on key metrics like sales figures, profit margins, and stock management processes. Being able to discuss how you've driven sales or improved profitability in previous roles will show that you understand the business side of retail.
✨Showcase Your Leadership Style
This role requires you to lead a team and create a positive work environment. Be prepared to share examples of how you've motivated teams in the past, especially during challenging times. Highlight your coaching abilities and how you've identified training needs to enhance customer experience.
✨Emphasise Customer Experience
Since delivering a brilliant customer journey is key, think of specific instances where you've improved customer satisfaction or loyalty. Discuss any initiatives you've led that resulted in a better in-store experience, and be ready to suggest ideas for Dobbies based on your insights.
✨Be Ready for Change
Adaptability is crucial in retail, especially with changing priorities and regulations. Prepare to discuss how you've successfully managed change in your previous roles. Share examples of how you've led your team through transitions while maintaining high operational standards and a positive atmosphere.
