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For Companies At a Glance
- Tasks: Lead store operations, drive sales, and create an amazing customer experience.
- Company: Dobbies, a historic garden centre retailer with a passion for gardens.
- Benefits: Generous leave, uncapped discounts, financial support, and development opportunities.
- Why this job: Join a thriving team and make a real impact in a vibrant retail environment.
- Qualifications: Retail management experience and strong communication skills.
- Other info: Be part of a diverse team committed to customer satisfaction and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Our General Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards and smashing commercial targets.
Responsibilities
- Take full ownership of the store management, ensuring everything is in place to hit commercial targets with responsive management of budgets and cost controls.
- Overseeing the complete business operation, maximising profitable sales and growth while creating a unique customer focussed environment.
- Taking the lead in creating a great place to work for everyone on a day-to-day basis whilst thinking ahead to ensure your team have a development journey with Dobbies.
- Sparking your team’s passion for delivering the best customer experience possible by creating a brilliant customer journey.
- Observing your team’s service levels, identifying ways they can improve and finding the best way to suit that individual in coaching them to improve.
- Working closely with our central support teams, maintaining excellent communication, stock supply and response.
- Ensuring all compliance with health & safety regulations, whilst caring for employee and customer welfare at all times.
Who we are looking for
- Retail management expertise with proven experience of leading multiple direct reports and their teams.
- Commercial awareness and understanding of budgets, profitability from driving retail sales and improved ways of working.
- Ability to identify training needs. You’ll be effectively coaching and training all levels ensuring teams are delivering a first-class customer experience.
- Excellent communication skills. You’ll ensure that successful initiatives and actions are shared across the business and that performance is monitored.
- Adaptability. You’ll act quickly and enthusiastically to changing priority, workload and concepts.
- Positivity managing change. You’ll lead the team through each season with care and motivation to deliver best.
- Can demonstrate our values at all times - we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy - continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
General Manager in Milton Keynes employer: Dobbies Milton Keynes
Contact Detail:
Dobbies Milton Keynes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their goals. Practise common interview questions and be ready to showcase your leadership skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that General Manager role!
We think you need these skills to ace General Manager in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for delivering an exceptional customer experience shine through. We want to see how you can create a unique environment that keeps customers coming back for more!
Highlight Your Leadership Skills: As a General Manager, you'll be leading a team, so make sure to showcase your retail management expertise. Share examples of how you've successfully coached and developed your team in the past – we love to see growth in action!
Be Clear About Your Commercial Awareness: We’re looking for someone who understands budgets and profitability. In your application, mention specific instances where you've driven sales or improved ways of working to hit those all-important commercial targets.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Dobbies. We can’t wait to hear from you!
How to prepare for a job interview at Dobbies Milton Keynes
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your commercial awareness. Brush up on key metrics like sales figures, budget management, and profitability. Be ready to discuss how you've driven sales in previous roles and how you plan to do it at Dobbies.
✨Showcase Your Leadership Style
This role is all about leading a team, so think about your leadership style and how it aligns with Dobbies' values. Prepare examples of how you've motivated teams, identified training needs, and created a positive work environment. Share specific instances where your coaching made a difference.
✨Customer Experience Focus
Dobbies prides itself on delivering an exceptional customer experience. Be prepared to talk about how you've enhanced customer journeys in the past. Think of creative ways you've engaged customers and how you can bring that passion to Dobbies.
✨Adaptability is Key
In retail, priorities can shift quickly. Highlight your ability to adapt to changing circumstances and how you've successfully managed change in your previous roles. Share stories that illustrate your flexibility and enthusiasm in tackling new challenges.
