At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and tasty food.
- Company: Join Dobbies, a passionate garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, annual leave, and access to financial wellbeing support.
- Other info: Thriving culture with opportunities for personal development and growth.
- Why this job: Be part of a vibrant team that celebrates success and loves hospitality.
- Qualifications: Experience in customer service and a passion for food and teamwork.
The predicted salary is between 24000 - 30000 € per year.
Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and mentoring our Restaurant Customer Advisors whilst supporting the management team.
Responsibilities
- Supporting and coaching other members of staff and deputising for management in their absence.
- Giving great customer service by helping customers with various transactions across the restaurant.
- Working alongside the team, ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines.
- Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements.
- Working with your team to maintain the cleanliness and upkeep of the restaurant.
- Some keyholder responsibilities may be required.
Who we are looking for
- You'll have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for hospitality, as well as supervisory experience.
- Relevant food safety qualifications are an advantage but not essential.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you.
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment.
- Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Restaurant Team Leader in Lisburn employer: Dobbies Lisburn
At Dobbies, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer service are at the heart of everything we do. Our Restaurant Team Leaders benefit from generous annual leave, uncapped discounts, and access to our Dobbies Academy for continuous personal development, all while working in a supportive environment that celebrates diversity and encourages growth. Join us in creating memorable experiences for our customers in a relaxed and welcoming atmosphere, where your passion for food and hospitality can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Team Leader in Lisburn
✨Tip Number 1
Get to know the company culture! Before your interview, check out Dobbies' social media and website. Understanding their values and what makes them tick will help you connect during your chat.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations in the restaurant. Being able to demonstrate your problem-solving skills will show you're ready to step up as a Team Leader.
✨Tip Number 3
Show off your teamwork skills! Be prepared to share examples of how you've worked with others in the past. Dobbies values collaboration, so highlighting your ability to support and mentor teammates will go a long way.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your interest in the role and helps you figure out if Dobbies is the right fit for you.
We think you need these skills to ace Restaurant Team Leader in Lisburn
Some tips for your application 🫡
Show Your Passion:Let your love for food and hospitality shine through in your application. We want to see how you connect with customers and create memorable experiences, so share any relevant stories or examples!
Tailor Your CV:Make sure your CV highlights your customer-facing experience and any supervisory roles you've had. We’re looking for team players who can lead and inspire others, so don’t hold back on showcasing your skills!
Be Authentic:When writing your cover letter, be yourself! We value authenticity and want to know what makes you tick. Share your personality and why you’d be a great fit for our team at Dobbies.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Dobbies Lisburn
✨Know Your Menu Inside Out
Make sure you’re familiar with the menu and any special dietary options. Being able to confidently discuss food items and their ingredients will show your passion for hospitality and help you answer customer queries effectively.
✨Showcase Your Team Spirit
During the interview, highlight your experience working in a team and how you’ve supported colleagues in the past. Share specific examples of how you’ve mentored others or contributed to a positive team environment, as this is key for a Restaurant Team Leader.
✨Demonstrate Customer Service Skills
Prepare to discuss situations where you provided exceptional customer service. Think of examples that showcase your ability to handle difficult situations or exceed customer expectations, as this role heavily relies on delivering a great customer experience.
✨Emphasise Your Adaptability
The restaurant environment can be fast-paced and unpredictable. Be ready to talk about how you thrive under pressure and adapt to changing circumstances. This will reassure the interviewers that you can handle the demands of the role.
