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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our Dobbies Club membership in a vibrant Coffee Shop.
- Company: Join Dobbies, a leading garden centre retailer with a rich history and a passion for gardens.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Thriving culture with opportunities for personal development and career growth.
- Why this job: Be part of a fun team, learn new skills, and make customers smile every day.
- Qualifications: Passion for hospitality and great customer service; experience is a plus but not essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants and Coffee Shops - delivering tasty food, ensuring food hygiene and driving sales.
Responsibilities
- Giving great customer service by helping customers in our amazing Coffee Shop
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great menu knowledge as well as allergens and dietary requirements
- Working across the entire Coffee Shop department including front of house, the kitchen, and our coffee machine
- Working with your team to maintain the cleanliness and upkeep of your store
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers
- Prior knowledge/experience of a similar hospitality role is not required but would be an advantage
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Restaurant Customer Advisor in Hungerford employer: Dobbies Hungerford
Contact Detail:
Dobbies Hungerford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor in Hungerford
✨Tip Number 1
Get to know the company! Before your interview, dive into Dobbies' values and culture. Show us that you’re not just another candidate but someone who genuinely connects with our passion for gardens and customer service.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle queries and provide a great experience. We love candidates who can show they’ve got the right attitude and skills to thrive in our busy environment.
✨Tip Number 3
Be ready to showcase your teamwork! During the interview, share examples of how you’ve worked well with others in the past. We’re all about collaboration here at Dobbies, so let us see how you can contribute to our amazing team.
✨Tip Number 4
Don’t forget to ask questions! Show us you’re engaged and interested by asking about the role, the team, or even our coffee shop offerings. It’s a great way to demonstrate your enthusiasm and helps us see how you’d fit into our culture.
We think you need these skills to ace Restaurant Customer Advisor in Hungerford
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for delivering a great customer experience! Share any relevant experiences or stories that highlight your love for hospitality and how you enjoy making customers smile.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your customer service skills and any experience you have in fast-paced environments, as this is key for us at Dobbies.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Show us how you can fit into our team and contribute to our thriving culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Dobbies Hungerford
✨Know the Menu Inside Out
Familiarise yourself with the menu and any special dietary options before the interview. Being able to discuss specific dishes and their ingredients will show your enthusiasm for the role and help you answer customer queries confidently.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer, as this will demonstrate your passion for delivering a great experience.
✨Emphasise Teamwork
Since this role involves working closely with others, be ready to share instances where you successfully collaborated with a team. Highlight how you contribute to a positive atmosphere and celebrate successes together, which aligns with the company’s values.
✨Dress to Impress
Make sure you arrive well-presented and dressed appropriately for the interview. A smart appearance shows that you take the opportunity seriously and are ready to represent the brand positively from day one.