At a Glance
- Tasks: Deliver exceptional customer service and share your plant knowledge to inspire gardening enthusiasts.
- Company: Join a passionate team at Dobbies, where gardening meets great customer experiences.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Gain valuable skills while working in a dynamic retail environment.
- Why this job: Be part of a thriving culture that celebrates teamwork and a love for gardens.
- Qualifications: Customer service experience and a passion for plants are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening.
- Working with your team to ensure the department is kept to a high standard.
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience.
Who We Are Looking For
- You’ll have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for plants.
- Ability to lift heavy objects to support larger store projects.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hard working attitude along with you.
- You are eager to learn new skills and gain new experiences.
- Can demonstrate our values at all times - we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
Horticulture Customer Advisor in Shrewsbury employer: Dobbies Garden Centres
At Dobbies, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our Horticulture Customer Advisors can thrive. With generous benefits such as uncapped discounts, access to financial wellbeing support, and opportunities for personal development through the Dobbies Academy, we empower our team to grow while delivering outstanding customer experiences in a passionate and diverse environment.
StudySmarter Expert Advice🤫
We think this is how you could land Horticulture Customer Advisor in Shrewsbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their horticulture family.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and plant knowledge. Role-play with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Show off your passion! When chatting with the interviewers, let your love for gardening shine through. Share personal stories about your experiences with plants or how you've helped friends with their gardening dilemmas. It’ll make you memorable!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your chat. It shows you're keen and professional, which is always a plus in the customer service game.
We think you need these skills to ace Horticulture Customer Advisor in Shrewsbury
Some tips for your application 🫡
Show Your Passion for Plants:When writing your application, let your love for gardening shine through! Share any personal experiences or knowledge you have about plants and gardening. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their gardening needs.
Highlight Customer Service Skills:Make sure to emphasise your experience in customer-facing roles. Talk about how you've gone the extra mile to ensure customers leave with a smile. Remember, we’re all about delivering an exceptional customer experience, so show us how you can contribute to that!
Be Yourself and Have Fun:Don’t be afraid to let your personality shine through in your application. We’re looking for team players who enjoy working together and celebrating successes. A bit of humour or a personal touch can make your application stand out from the rest!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the information you need about the role and our company culture right there!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Plants
Brush up on your plant knowledge before the interview. Be ready to discuss different types of indoor and outdoor plants, their care requirements, and any gardening tips you might have. This will show your passion for horticulture and help you connect with the interviewers.
✨Customer Experience Focus
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you handled queries or complaints and how you went the extra mile to ensure customer satisfaction. This will demonstrate your commitment to providing a great customer experience.
✨Teamwork is Key
Since the role involves working closely with a team, be ready to share instances where you collaborated effectively with others. Highlight how you celebrate successes together and support each other in achieving goals. This will show that you’re a team player who fits well with their culture.
✨Bring Your Can-Do Attitude
Show up with a positive mindset and a willingness to learn. Be prepared to discuss how you approach challenges and your eagerness to take on new tasks. This attitude aligns perfectly with their values and will leave a lasting impression on the interviewers.
