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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and drive sales in our vibrant stores.
- Company: Join Dobbies, a historic garden centre retailer with a passion for plants and community since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Be part of a fun, diverse team that celebrates success and values your growth.
- Qualifications: Experience in customer service and supervisory roles; a positive attitude is essential.
- Other info: Opportunity to develop skills across various store areas and take on key holder responsibilities.
The predicted salary is between 24000 - 36000 £ per year.
Our Retail Team Leaders play an essential role in delivering an exceptional customer experience across our stores – driving sales, promoting customer loyalty and ensuring high standards, whilst supporting the management team.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Supervising stock processes and procedures, maintaining the retail stock and financial systems
- Highlighting key issues, processing stock transactions such as transfers, wastage and receipts
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through high-quality product knowledge
- Working with your team to maintain the cleanliness and upkeep of your department
- You will also be responsible for supporting and coaching other members of staff and deputising for management in their absence
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to care deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
- Some key holder responsibilities may be required
Who We Are Looking For
- You have a passion for delivering great customer service, serving everyone with a smile
- Experience within a customer facing role, as well as supervisory experience
- You work well within a team, build relationships, and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You flourish in a busy, fast-faced environment
- Can demonstrate our values at all times – we\’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers. #J-18808-Ljbffr
Retail Team Leader employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Familiarise yourself with Dobbies' values and culture. Understanding what makes us unique will help you demonstrate your alignment with our mission during the interview process.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your passion for delivering great service.
✨Tip Number 3
Brush up on your product knowledge related to gardening and retail. Being able to speak confidently about our products will impress the hiring team and show your commitment to the role.
✨Tip Number 4
Prepare to discuss your supervisory experience and how you've successfully led a team. Highlighting your ability to coach and support others will be key in demonstrating your fit for the Retail Team Leader position.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your passion for delivering exceptional customer service in your CV and cover letter. Provide specific examples of how you've successfully handled customer interactions and contributed to a positive shopping experience.
Highlight Supervisory Experience: If you have supervisory experience, make sure to detail it in your application. Discuss how you've supported and coached team members, as well as any key holder responsibilities you've managed.
Express Your Fit with Company Values: Dobbies values teamwork and a positive attitude. In your application, express how you embody these values and provide examples of how you've worked collaboratively in a team environment to achieve success.
How to prepare for a job interview at Dobbies Garden Centres
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the role's focus on customer satisfaction.
✨Demonstrate Team Leadership Skills
Highlight your supervisory experience by discussing how you've successfully led a team in previous roles. Be prepared to share instances where you coached team members or resolved conflicts, showcasing your ability to support and motivate others.
✨Know the Company Values
Familiarise yourself with Dobbies' values and culture. During the interview, reference how your personal values align with theirs, particularly around teamwork, continuous improvement, and customer focus. This will show that you're a good fit for their environment.
✨Prepare for Stock Management Questions
Since the role involves supervising stock processes, be ready to discuss your experience with inventory management and financial systems. Think of examples where you successfully handled stock transactions or improved stock control routines, as this will demonstrate your competence in this area.
