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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, a leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Opportunities for skill development through Dobbies Academy and a thriving workplace culture.
- Why this job: Be part of a passionate team that celebrates success and values personal growth.
- Qualifications: A friendly attitude, teamwork skills, and a desire to learn are essential.
The predicted salary is between 21600 - 36000 £ per year.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
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Retail Customer Advisor employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' products and services. Knowing the ins and outs of what we offer will help you engage customers effectively and demonstrate your passion for delivering great service.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or during informal conversations, highlight your experience in customer-facing roles and how you've successfully handled various situations.
✨Tip Number 3
Emphasise your teamwork abilities. During any discussions or interviews, share examples of how you've collaborated with others to achieve common goals, as this aligns with our values of being one team.
✨Tip Number 4
Demonstrate your eagerness to learn. Express your willingness to take on new challenges and develop your skills, which is crucial in a fast-paced retail environment like ours.
We think you need these skills to ace Retail Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your passion for delivering exceptional customer service in your CV and cover letter. Provide specific examples from previous roles where you successfully handled customer interactions or resolved queries.
Highlight Teamwork Experience: Since teamwork is crucial for this role, include examples of how you've worked effectively within a team. Mention any achievements that demonstrate your ability to collaborate and celebrate success with colleagues.
Express Your Eagerness to Learn: Convey your willingness to learn new skills and adapt to a fast-paced environment. Mention any relevant training or development experiences that showcase your commitment to personal growth and improvement.
How to prepare for a job interview at Dobbies Garden Centres
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with the values of the company.
✨Demonstrate Teamwork Skills
Since the role requires working well within a team, be prepared to discuss how you've collaborated with colleagues in previous jobs. Highlight any successful projects or situations where teamwork led to positive outcomes.
✨Familiarise Yourself with the Brand
Research Dobbies and its offerings before the interview. Understanding their products, services, and values will show your genuine interest in the company and help you answer questions more effectively.
✨Prepare for Fast-Paced Scenarios
Given that the role is in a busy environment, think of examples where you've thrived under pressure. Be ready to discuss how you manage multiple tasks while maintaining high standards of service.