At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join the passionate team at Dobbies Garden Centres, a leading garden retailer.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Great opportunities for personal development and a thriving workplace culture.
- Why this job: Be part of a fun team that celebrates success and loves gardens.
- Qualifications: Customer-facing experience and a positive, hardworking attitude are essential.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores — driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through great product knowledge.
- Working with your team to maintain the cleanliness and upkeep of your store.
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience.
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer-facing role.
- You work well within a team, build relationships and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you.
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment.
- Can demonstrate our values at all times – we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
#J-18808-LjbffrRetail Customer Advisor in Preston employer: Dobbies Garden Centres
Dobbies Garden Centres in Wallington is an excellent employer, offering a vibrant work culture where passion for food and customer service thrives. With generous leave, discounts, and opportunities for professional growth, employees are encouraged to develop their skills while contributing to a team that prioritises exceptional dining experiences. Join us to be part of a supportive environment that values your contributions and fosters career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor in Preston
✨Tip Number 1
Get to know Dobbies! Familiarise yourself with their products and services. When you walk into that interview, show off your knowledge about their garden centre offerings and how you can enhance the customer experience.
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with a friend. This will help you feel more confident in showcasing your ability to provide great customer service during the interview.
✨Tip Number 3
Dress to impress! Make sure you look well-presented and professional. First impressions matter, especially in a customer-facing role like this one, so put your best foot forward.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Dobbies team and making it work for our customers.
We think you need these skills to ace Retail Customer Advisor in Preston
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for customer service shine through! We want to see that you genuinely enjoy helping people and creating a great experience for them.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've worked in a team or faced customers directly – it’ll show us you’re the right fit for our Retail Customer Advisor role.
Be Yourself:Don’t be afraid to let your personality come through in your writing. We’re looking for someone who can bring a smile to our customers' faces, so a friendly tone will go a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer or how you've handled tricky situations. Dobbies values great customer experiences, so be ready to share specific examples that highlight your ability to connect with customers.
✨Show Your Passion for Gardens
Dobbies is all about gardens and plants, so make sure to express your enthusiasm for gardening during the interview. Whether you have a favourite plant or a gardening tip, sharing your passion can help you stand out. It shows you're not just looking for any job, but that you genuinely care about what Dobbies represents.
✨Teamwork Makes the Dream Work
Since the role involves working closely with a team, be prepared to discuss your experience in collaborative environments. Share stories of how you've contributed to team success or helped a colleague. This will demonstrate that you embody Dobbies' value of being one team and celebrating success together.
✨Dress to Impress
First impressions matter! Make sure to dress smartly for your interview. A well-presented appearance shows that you take the opportunity seriously and respect the company’s standards. Plus, it aligns with Dobbies' emphasis on professionalism and being ready to serve customers with a smile.
