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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies Garden Centres, a leading garden retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Be part of a passionate team that celebrates success and makes a real impact.
- Qualifications: Customer service experience and a positive, can-do attitude are essential.
- Other info: Thriving culture with opportunities for personal development and growth.
The predicted salary is between 24000 - 36000 £ per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores – driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required; this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we\’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platformAccess to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Retail Customer Advisor employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor
✨Tip Number 1
Get to know Dobbies and their values! Before your interview, do a bit of research on the company culture and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since the Retail Customer Advisor role is all about delivering great experiences, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you show up looking sharp and professional. It reflects your attitude and respect for the opportunity, plus it aligns with Dobbies' emphasis on being well-presented.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Retail Customer Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any experience you have in customer-facing roles. We want to see how you've gone above and beyond to deliver great service, so share those stories!
Be Yourself: We love authenticity! Let your personality shine through in your application. Use a friendly tone and don’t be afraid to show your passion for gardening and helping customers.
Tailor Your Application: Make sure to tailor your application to the Retail Customer Advisor role. Mention specific responsibilities from the job description that excite you and how you can contribute to our team at Dobbies.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about times you've gone above and beyond for a customer. Dobbies values great service, so be ready to share specific examples of how you've helped customers in the past.
✨Show Your Team Spirit
Dobbies is all about teamwork, so highlight your ability to work well with others. Prepare anecdotes that showcase your collaborative spirit and how you celebrate team successes. This will show them you're a great fit for their culture.
✨Demonstrate Product Knowledge
Familiarise yourself with Dobbies' products and services, especially their garden-related offerings. Being able to discuss these confidently will impress your interviewers and show your genuine interest in the role.
✨Bring a Can-Do Attitude
Dobbies loves candidates who are eager to learn and adapt. During the interview, express your willingness to take on new challenges and your enthusiasm for working in a fast-paced environment. A positive attitude can go a long way!
