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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Dobbies Garden Centres, a leading garden retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial and wellbeing support.
- Why this job: Join a passionate team, gain valuable skills, and make a positive impact on customers' experiences.
- Qualifications: A friendly attitude, teamwork skills, and a desire to learn are essential.
- Other info: Opportunities for personal development through Dobbies Academy and a thriving workplace culture.
The predicted salary is between 24000 - 36000 £ per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores – driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required; this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we\’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platformAccess to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Retail Customer Advisor employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' products and services. Knowing the ins and outs of what they offer will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples from your past experiences. Think about times when you went above and beyond for a customer, as this aligns perfectly with Dobbies' commitment to exceptional service.
✨Tip Number 3
Emphasise your teamwork abilities. Dobbies values collaboration, so be ready to discuss how you've successfully worked within a team in previous roles, highlighting any specific achievements or challenges you overcame together.
✨Tip Number 4
Demonstrate your enthusiasm for gardening and outdoor living. Whether it's sharing your personal gardening experiences or discussing trends in garden care, showing your passion can set you apart from other candidates.
We think you need these skills to ace Retail Customer Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Retail Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your previous experience in customer-facing roles. Provide specific examples of how you've delivered excellent customer service, resolved queries, or contributed to a positive shopping experience.
Highlight Teamwork and Attitude: Dobbies values teamwork and a positive attitude. Mention instances where you've successfully worked within a team, celebrated successes, or maintained a cheerful disposition in a busy environment.
Personalise Your Application: Make your application stand out by personalising it. Use a friendly tone and express your passion for gardening and customer service. Show that you resonate with Dobbies' values and culture.
How to prepare for a job interview at Dobbies Garden Centres
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the role of a Retail Customer Advisor.
✨Demonstrate Product Knowledge
Familiarise yourself with Dobbies' products and services before the interview. Being able to discuss specific items or promotions will show that you're proactive and genuinely interested in the company, which is crucial for driving sales.
✨Emphasise Teamwork Skills
Highlight your ability to work well within a team. Share stories that illustrate how you've collaborated with colleagues to achieve common goals, as teamwork is essential in maintaining store standards and providing a great customer experience.
✨Prepare for a Fast-Paced Environment
Be ready to discuss how you thrive in busy settings. Provide examples of how you've managed multiple tasks simultaneously in previous roles, showcasing your ability to stay organised and efficient under pressure.
