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For Companies At a Glance
- Tasks: Lead a team to deliver amazing customer experiences and tasty food.
- Company: Join Dobbies, a historic garden centre retailer with a passion for plants and community.
- Benefits: Enjoy flexible holidays, generous discounts, and financial wellbeing support.
- Why this job: Be part of a vibrant team culture focused on customer satisfaction and personal growth.
- Qualifications: Experience in customer service and a passion for hospitality are key.
- Other info: Opportunities for development through Dobbies Academy and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants — delivering tasty food, ensuring food hygiene, and mentoring our Restaurant Customer Advisors whilst supporting the management team.
Responsibilities
- Supporting and coaching other members of staff and deputising for management in their absence
- Providing excellent customer service by assisting customers with various transactions across the restaurant
- Working alongside the team to ensure staff efficiency, covering all stations effectively, and maintaining a high level of service
- Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
- Ensuring compliance with and adherence to the Restaurant Operational procedures, monitoring standards, and ensuring team compliance with company guidelines
- Assisting customers with queries using high-quality product knowledge, including allergies and dietary requirements
- Maintaining the cleanliness and upkeep of the restaurant in collaboration with your team
- Some keyholder responsibilities may be required
Who We Are Looking For
- A passion for food and hospitality and delivering a great customer experience, serving everyone with a smile
- Experience in a customer-facing role with supervisory experience and a passion for hospitality
- Relevant food safety qualifications are advantageous but not essential
- Ability to work well within a team, build relationships, and enjoy a positive work environment
- Punctual, well-presented, with a proactive and hardworking attitude
- Eagerness to learn new skills and gain new experiences
- Ability to thrive in a busy, fast-paced environment
- Ability to demonstrate our values: being one team, continuous improvement, bringing a smile, living and breathing gardens, and making it work for our customers
What We Offer
- Generous annual leave entitlement, with holidays flexible around statutory days off
- Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
- Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice
- Support through Retail Trust: confidential support, virtual GP, free counselling, and retail rewards
- Development opportunities via Dobbies Academy with eLearning and training programs
- A passionate, diverse, and committed team culture focused on customer satisfaction
About Us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants is reflected in our products, services, and community events. Many stores feature a restaurant or coffee shop for relaxed dining. We are dedicated to creating a welcoming environment and supporting our colleagues to be their best every day.
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Restaurant Team Leader employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Leader
✨Tip Number 1
Familiarise yourself with Dobbies' values and mission. Understanding what makes us tick will help you align your answers during any interviews or conversations with our team, showcasing that you're a great fit for our culture.
✨Tip Number 2
Brush up on your food safety knowledge and customer service skills. Even if you don't have formal qualifications, demonstrating a proactive approach to learning about food hygiene and customer interactions can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Being able to share specific stories will highlight your experience and passion for hospitality.
✨Tip Number 4
Show enthusiasm for the role and the restaurant environment. A positive attitude and eagerness to contribute to a busy team will resonate well with us, as we value those who bring energy and a smile to our customers.
We think you need these skills to ace Restaurant Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Restaurant Team Leader position. Tailor your application to highlight your relevant experience in customer service and team leadership.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in hospitality, customer service, and any supervisory roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent customer experiences.
Write a Compelling Cover Letter: In your cover letter, express your passion for food and hospitality. Mention specific examples of how you've successfully led a team or improved customer satisfaction in previous roles. Make sure to align your values with those of Dobbies.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Dobbies Garden Centres
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for food and hospitality during the interview. Share personal experiences that highlight your love for customer service and how you enjoy creating memorable dining experiences.
✨Demonstrate Team Leadership Skills
Be prepared to discuss your previous supervisory experience. Highlight specific examples where you successfully coached or mentored team members, and explain how you foster a positive work environment.
✨Know Your Product
Familiarise yourself with the menu and any dietary requirements that may be relevant. Being able to confidently answer questions about food allergies and product knowledge will show your commitment to excellent customer service.
✨Emphasise Adaptability in a Fast-Paced Environment
Share examples of how you've thrived in busy settings before. Discuss your ability to multitask and maintain high service standards, as this is crucial for a Restaurant Team Leader role.
