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- Tasks: Lead a team to deliver amazing customer experiences and tasty food.
- Company: Join Dobbies, a historic garden centre retailer with a passion for plants and community.
- Benefits: Enjoy 50% off meals, flexible holidays, and financial wellbeing support.
- Why this job: Be part of a vibrant team culture that celebrates success and values your contributions.
- Qualifications: Experience in customer service and a passion for hospitality are key; food safety knowledge is a plus.
- Other info: Opportunities for personal growth through Dobbies Academy and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants — delivering tasty food, ensuring food hygiene, mentoring our Restaurant Customer Advisors, and supporting the management team.
Responsibilities
- Supporting and coaching other staff members and deputising for management in their absence
- Providing excellent customer service by assisting customers with various transactions in the restaurant
- Working alongside the team to ensure staff efficiency, covering all stations effectively, and maintaining a high level of service
- Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
- Ensuring compliance with and adherence to Restaurant Operational procedures, monitoring standards, and ensuring the team follows company guidelines
- Assisting with customer queries using high-quality product knowledge, including allergies and dietary requirements
- Maintaining cleanliness and upkeep of the restaurant in collaboration with your team
- Some keyholder responsibilities may be required
Who We Are Looking For
- A passion for food and hospitality, with a drive to deliver a great customer experience and serve everyone with a smile
- Experience in a customer-facing role with supervisory experience
- Relevant food safety qualifications are advantageous but not essential
- Ability to work well within a team, build relationships, and enjoy celebrating success
- Punctuality, professional appearance, and a proactive, hardworking attitude
- Eagerness to learn new skills and gain new experiences
- Ability to thrive in a busy, fast-paced environment
- Ability to demonstrate our values: being one team, continuously improving, bringing a smile, living our gardens, and making it work for our customers
What We Offer
- Generous annual leave entitlement with flexible holiday planning
- Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
- Access to Wagestream for financial wellbeing support, including early earnings, savings, and advice
- Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards
- Development opportunities through Dobbies Academy and eLearning platforms
- A passionate, diverse, and committed team culture focused on making it work for our customers
About Us
At Dobbies, we’re proud of our history dating back to 1865. Founded by James Dobbie, we are the only garden centre retailer with stores in every UK nation.
Our passion for gardens and plants makes us unique. We showcase this through our own brand, branded products, concession partners, and services, championing garden living all year round.
Many stores feature a restaurant or coffee shop where customers can enjoy refreshments or meals in a welcoming environment.
We organize events and experiences that bring communities together and support a national charity partner, with contributions from colleagues and customers.
We’re committed to being a great place to work, fostering a culture where colleagues are encouraged to be their best selves, share successes, and work together to serve our customers.
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Restaurant Team Leader employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Leader
✨Tip Number 1
Familiarise yourself with Dobbies' values and culture. Understanding what makes us unique will help you demonstrate how you align with our mission during your interactions with the team.
✨Tip Number 2
Showcase your customer service skills in real-time. If you have the opportunity, visit one of our restaurants and observe how the team interacts with customers. This will give you insights to discuss during your interview.
✨Tip Number 3
Prepare to discuss your experience in mentoring or coaching others. As a Restaurant Team Leader, you'll be supporting and guiding your colleagues, so having examples ready will highlight your leadership abilities.
✨Tip Number 4
Be ready to talk about your passion for food and hospitality. Share any relevant experiences that showcase your enthusiasm and commitment to delivering exceptional customer experiences.
We think you need these skills to ace Restaurant Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Restaurant Team Leader position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Customer Service Skills: Emphasise your experience in customer-facing roles. Provide specific examples of how you've delivered excellent customer service and supported team members in previous positions.
Showcase Leadership Experience: Mention any supervisory or mentoring roles you've held. Discuss how you have successfully coached others and contributed to a positive team environment, as this is crucial for the role.
Express Your Passion: Convey your enthusiasm for food and hospitality in your application. Share why you are excited about the opportunity to work at Dobbies and how you can contribute to their mission of delivering exceptional customer experiences.
How to prepare for a job interview at Dobbies Garden Centres
✨Show Your Passion for Food and Hospitality
Make sure to express your enthusiasm for food and hospitality during the interview. Share any personal experiences that highlight your love for customer service and how you enjoy creating memorable dining experiences.
✨Demonstrate Team Leadership Skills
Be prepared to discuss your previous supervisory experience. Highlight specific examples where you successfully coached or mentored team members, and explain how you foster a positive team environment.
✨Know the Menu and Customer Needs
Familiarise yourself with the restaurant's menu and be ready to discuss dietary requirements and allergies. Showing that you have done your homework will demonstrate your commitment to providing excellent customer service.
✨Emphasise Your Ability to Thrive in a Fast-Paced Environment
Share examples from your past roles where you successfully managed multiple tasks under pressure. This will reassure the interviewers that you can handle the busy atmosphere of a restaurant while maintaining high service standards.
