At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and tasty food.
- Company: Join Dobbies, a passionate garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Thriving culture with opportunities for personal development and career growth.
- Why this job: Be part of a vibrant team and make a real impact in hospitality.
- Qualifications: Passion for food, customer service experience, and teamwork skills.
The predicted salary is between 24000 - 36000 £ per year.
Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygience and mentoring our Restaurant Customer Advisors whilst supporting the management team.
Responsibilities
- Supporting and coaching other members of staff and deputising for management in their absence
- Giving great customer service by helping customers with various transactions across the restaurant
- Work alongside the team, ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines
- Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements.
- Working with your team to maintain the cleanliness and upkeep of the restaurant
- Some keyholder responsibilities may be required
Who We Are Looking For
- You'll have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and a passion for hospitality, as well as supervisory experience
- Relevant food safety qualifications are an advantage but not essential
- You work well within a team, build relationships, and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Restaurant Team Leader employer: Dobbies Garden Centres
Dobbies Garden Centres in Wallington is an excellent employer, offering a vibrant work culture where passion for food and customer service thrives. With generous leave, discounts, and opportunities for professional growth, employees are encouraged to develop their skills while contributing to a team that prioritises exceptional dining experiences. Join us to be part of a supportive environment that values your contributions and fosters career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out Dobbies' social media and website. This will help you understand their values and how you can fit in. Plus, it gives you some great talking points during your chat!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the role of Restaurant Team Leader, especially around customer service and teamwork.
✨Tip Number 3
Show your passion for food and hospitality! During the interview, share your favourite dining experiences and what makes them special. This will highlight your enthusiasm and understanding of what great service looks like.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your chat. It shows you're keen and professional, which is always a plus!
We think you need these skills to ace Restaurant Team Leader
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for food and hospitality shine through! Share any experiences that highlight your customer service skills and how you enjoy making people smile.
Tailor Your Application:Make sure to customise your application to reflect the specific responsibilities of a Restaurant Team Leader. Mention your supervisory experience and how you've successfully supported and coached team members in the past.
Highlight Your Team Spirit:We’re all about teamwork at Dobbies! In your application, talk about how you work well with others, build relationships, and celebrate successes together. This will show us you’re a great fit for our culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Stuff
Familiarise yourself with the menu and any special dietary requirements. Being able to confidently discuss food options and answer customer queries will show that you’re passionate about the role and ready to provide excellent service.
✨Showcase Your Team Spirit
Prepare examples of how you've worked well in a team before. Highlight your experience in mentoring or supporting colleagues, as this is key for a Restaurant Team Leader. Remember, they want someone who can motivate others and create a positive atmosphere.
✨Customer Service is Key
Think of specific instances where you’ve gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your commitment to delivering exceptional customer experiences.
✨Dress to Impress
Make sure you arrive looking smart and professional. First impressions matter, especially in hospitality. A well-presented appearance shows that you take pride in your work and respect the company’s values.
