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- Tasks: Lead a team to deliver amazing customer experiences and tasty food.
- Company: Dobbies is a renowned garden centre retailer with a rich history since 1865.
- Benefits: Enjoy flexible holidays, generous discounts, and financial wellbeing support.
- Why this job: Join a passionate team that values growth, teamwork, and community impact.
- Qualifications: Experience in customer service and a passion for hospitality are key.
- Other info: Opportunities for development through Dobbies Academy and a supportive culture.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Restaurant Team Leader role at Dobbies Garden Centres
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Join to apply for the Restaurant Team Leader role at Dobbies Garden Centres
Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygience and mentoring our Restaurant Customer Advisors whilst supporting the management team.
Responsibilities
- Supporting and coaching other members of staff and deputising for management in their absence
- Giving great customer service by helping customers with various transactions across the restaurant
- Work alongside the team, ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines
- Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements.
- Working with your team to maintain the cleanliness and upkeep of the restaurant
- Some keyholder responsibilities may be required
Who We Are Looking For
- You\’ll have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and a passion for hospitality, as well as supervisory experience
- Relevant food safety qualifications are an advantage but not essential
- You work well within a team, build relationships, and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Part-time
Job function
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Job function
Management and Manufacturing
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Industries
Retail
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Restaurant Team Leader employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Team Leader
✨Tip Number 1
Familiarise yourself with Dobbies' values and mission. Understanding our commitment to customer service and community involvement will help you align your responses during interviews, showcasing how you embody these principles.
✨Tip Number 2
Highlight your experience in fast-paced environments. As a Restaurant Team Leader, you'll need to demonstrate your ability to thrive under pressure, so share specific examples of how you've successfully managed busy situations in the past.
✨Tip Number 3
Prepare to discuss your approach to mentoring and coaching staff. Since this role involves supporting and guiding team members, think of instances where you've helped others improve their skills or performance.
✨Tip Number 4
Showcase your passion for food and hospitality. Be ready to talk about your favourite dishes, dining experiences, or any relevant food safety knowledge you have, as this will demonstrate your enthusiasm for the role.
We think you need these skills to ace Restaurant Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Restaurant Team Leader position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Customer Service Skills: Emphasise your experience in customer-facing roles. Provide specific examples of how you've delivered excellent customer service, handled queries, and contributed to a positive dining experience.
Highlight Leadership Experience: Mention any supervisory or mentoring roles you've held. Discuss how you supported and coached team members, as this is crucial for the role of a Restaurant Team Leader.
Express Your Passion: Convey your enthusiasm for food and hospitality in your application. Share why you enjoy working in a fast-paced environment and how you celebrate team successes, as these qualities are important to the company culture.
How to prepare for a job interview at Dobbies Garden Centres
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for food and customer service during the interview. Share any relevant experiences that highlight your love for the industry, as this role requires a genuine passion for delivering exceptional customer experiences.
✨Demonstrate Teamwork Skills
Since the role involves collaborating with a team, be prepared to discuss examples of how you've successfully worked in a team environment. Highlight instances where you supported colleagues or contributed to a positive team dynamic.
✨Prepare for Customer Scenarios
Anticipate questions about handling customer queries, especially regarding allergies and dietary requirements. Show that you have product knowledge and can provide excellent service by discussing how you would approach various customer interactions.
✨Exhibit a Positive Attitude
A friendly and proactive attitude is essential for this role. During the interview, maintain a positive demeanour, and be sure to convey your eagerness to learn and grow within the company. This will resonate well with the interviewers.