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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist with various restaurant tasks.
- Company: Dobbies Garden Centres, a leading garden retailer in the UK since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Join a passionate team, gain valuable skills, and contribute to a thriving community.
- Qualifications: No specific qualifications required; just a positive attitude and eagerness to learn.
- Other info: Part-time role with opportunities for growth and development.
Our Restaurant Customer Advisors play an essential role in delivering and exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygience and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service– an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, builds relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Restaurant Customer Advisor employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies Garden Centres and their values. Understanding their commitment to customer service and community engagement will help you align your responses during the interview, showcasing that you share their passion.
✨Tip Number 2
Brush up on your product knowledge related to food hygiene and dietary requirements. Being able to confidently discuss these topics will demonstrate your readiness to assist customers effectively and enhance their dining experience.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully handled customer queries or driven sales. This will help you illustrate your skills in a practical context, making you a more appealing candidate.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. Dobbies values a fun and supportive work environment, so expressing your ability to work well with others and celebrate successes together can set you apart from other candidates.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Restaurant Customer Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Customer Service Skills: Emphasise your experience in customer-facing roles. Provide specific examples of how you've delivered excellent customer service, handled queries, or contributed to a positive team environment.
Highlight Teamwork and Adaptability: Mention instances where you've successfully worked as part of a team or adapted to fast-paced environments. This is crucial for the role, so make sure to illustrate your ability to thrive under pressure.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and customer service. Mention why you want to work at Dobbies Garden Centres specifically, and how you can contribute to their values and culture.
How to prepare for a job interview at Dobbies Garden Centres
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer experiences. Share examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with what Dobbies is looking for.
✨Demonstrate Teamwork Skills
Since the role involves working closely with a team, be prepared to discuss how you collaborate with others. Highlight any experiences where you contributed to a team's success or helped create a positive work environment.
✨Know the Menu and Products
Familiarise yourself with the restaurant's menu and any special dietary options they offer. Being knowledgeable about the products will not only impress your interviewers but also show that you're ready to assist customers effectively.
✨Emphasise Your Adaptability
The job requires flexibility in various tasks, so be ready to talk about how you thrive in fast-paced environments. Share instances where you successfully managed multiple responsibilities or adapted to changing situations.
