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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist with various transactions in our restaurant.
- Company: Dobbies Garden Centres, a leading garden retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Join a passionate team, gain valuable skills, and contribute to a thriving community atmosphere.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
- Other info: Part-time role with opportunities for personal development through Dobbies Academy.
Our Restaurant Customer Advisors play an essential role in delivering and exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygience and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service– an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, builds relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Restaurant Customer Advisor employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies Garden Centres and their values. Understanding their commitment to customer service and community will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your passion for hospitality and customer service in your interactions. Whether it's through networking or during the interview process, demonstrating your enthusiasm can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience in fast-paced environments. Think of specific examples where you've successfully handled busy situations, as this role requires thriving under pressure.
✨Tip Number 4
Engage with current employees or connect with them on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Restaurant Customer Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and hospitality. Mention specific examples from your past experiences that demonstrate your ability to deliver great customer experiences and work well in a team.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer-facing positions, particularly in hospitality. Use bullet points to clearly outline your achievements and how they relate to the responsibilities of the role at Dobbies.
Showcase Your Soft Skills: Dobbies values teamwork and a positive attitude. Make sure to include soft skills such as communication, adaptability, and problem-solving in your application. Provide examples of how you've demonstrated these skills in previous roles.
How to prepare for a job interview at Dobbies Garden Centres
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the role's focus on creating a great customer experience.
✨Demonstrate Product Knowledge
Familiarise yourself with Dobbies' offerings, especially in the restaurant and garden centre areas. Being able to discuss menu items, dietary options, and the benefits of Dobbies Club membership will show that you're prepared and genuinely interested in the role.
✨Emphasise Teamwork Skills
Highlight your ability to work well within a team. Share specific instances where you collaborated with colleagues to achieve a common goal, as teamwork is essential in maintaining the cleanliness and efficiency of the store.
✨Prepare for a Fast-Paced Environment
Be ready to discuss how you thrive in busy settings. Provide examples of how you've managed multiple tasks simultaneously in previous roles, showcasing your ability to stay organised and efficient under pressure.
