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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist with various transactions in our restaurants.
- Company: Join Dobbies, a historic garden centre retailer with a passion for gardens since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Gain valuable experience in a fun, fast-paced environment while making customers smile.
- Qualifications: A passion for hospitality and customer service; team players welcome!
- Other info: Opportunities for personal development through Dobbies Academy and a thriving team culture.
The predicted salary is between 24000 - 36000 £ per year.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygiene and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shop floor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer-facing role and have a passion for working within hospitality
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can-do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream – support your financial wellbeing, with the ability to access earnings ahead of payday, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all year round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers. #J-18808-Ljbffr
Restaurant Customer Advisor employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' values and mission. When you understand what the company stands for, you can tailor your conversations during interviews to show how you embody those values, especially around teamwork and customer service.
✨Tip Number 2
Brush up on your product knowledge related to food hygiene and dietary requirements. Being able to confidently discuss these topics will not only impress your interviewers but also demonstrate your commitment to providing excellent customer service.
✨Tip Number 3
Prepare to share specific examples from your past experiences in customer-facing roles. Highlight situations where you successfully handled customer queries or contributed to a team environment, as this will showcase your suitability for the role.
✨Tip Number 4
Show enthusiasm for the hospitality industry and a willingness to learn. Employers love candidates who are eager to develop new skills, so express your excitement about the opportunity to grow within the Dobbies team.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Restaurant Customer Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Customer Service Skills: Emphasise your experience in customer-facing roles. Provide specific examples of how you've delivered exceptional service, handled queries, or contributed to a positive customer experience in previous jobs.
Highlight Teamwork and Adaptability: Mention your ability to work well within a team and adapt to various tasks. Share instances where you collaborated with colleagues or took on different roles to ensure smooth operations in a busy environment.
Express Your Passion: Convey your enthusiasm for the hospitality industry and your eagerness to learn new skills. This can set you apart from other candidates. Make sure to reflect this passion in your cover letter and CV.
How to prepare for a job interview at Dobbies Garden Centres
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer experiences. Share examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with what the company values.
✨Demonstrate Product Knowledge
Familiarise yourself with the restaurant's menu and any dietary options they offer. Being able to discuss food hygiene practices and how you would handle customer queries about allergies will show that you're prepared and knowledgeable.
✨Emphasise Teamwork Skills
Since the role involves working closely with a team, be ready to discuss your experience in collaborative environments. Highlight instances where you contributed to team success or helped create a positive atmosphere.
✨Prepare for a Fast-Paced Environment
The restaurant industry can be hectic, so be prepared to discuss how you manage stress and stay organised during busy periods. Share strategies you've used in the past to maintain efficiency while providing excellent service.
