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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist with various transactions in our restaurants.
- Company: Dobbies, a leading garden centre retailer, has been serving communities since 1865.
- Benefits: Enjoy 50% off meals, flexible holidays, and access to financial wellbeing support.
- Why this job: Join a passionate team, gain new skills, and thrive in a vibrant, customer-focused environment.
- Qualifications: Experience in customer service and a passion for hospitality are essential.
- Other info: Be part of a diverse culture that celebrates success and community engagement.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our restaurants, ensuring tasty food, maintaining food hygiene, and driving sales.
Responsibilities
- Provide excellent customer service by assisting customers with various transactions across the store.
- Drive sales through customer interactions and promote the benefits of the Dobbies Club membership.
- Assist with customer queries using strong product knowledge, including allergies and dietary requirements.
- Work with your team to maintain store cleanliness and upkeep.
- Operate on the shopfloor and in other store areas as required, which may include stock handling, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service.
This is an ideal opportunity to gain new skills and experience.
Who we are looking for
- A passion for delivering a great customer experience, serving everyone with a smile.
- Experience in a customer-facing role and a passion for working within hospitality.
- Ability to work well within a team, build relationships, and enjoy celebrating success.
- Punctuality, good presentation, and a proactive, hardworking attitude.
- Eagerness to learn new skills and gain new experiences.
- Ability to thrive in a busy, fast-paced environment.
- Demonstrate our values at all times: being one team, improving every day, bringing a smile, living and breathing gardens, and making it work for our customers.
What we offer
- Generous annual leave entitlement, with flexible holiday use and limited statutory days off.
- Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
- Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
- Support through Retail Trust, offering confidential support, virtual GP, free counselling, and retail rewards.
- Development opportunities via Dobbies Academy with eLearning and training programs.
- A thriving, passionate, diverse culture committed to customer satisfaction.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants is reflected in our products, services, and community activities. Many stores feature a restaurant or coffee shop, providing a relaxed environment for customers. We also host events and support a national charity, fostering community engagement. We are committed to being a great place to work, encouraging our colleagues to be their best every day and celebrate successes together.
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' values and mission. When you understand what drives the company, you can tailor your conversations during interviews to show how your personal values align with theirs.
✨Tip Number 2
Brush up on your product knowledge, especially regarding food hygiene and dietary requirements. Being able to confidently discuss these topics will demonstrate your commitment to providing excellent customer service.
✨Tip Number 3
Prepare examples from your past experiences that showcase your ability to thrive in a busy environment. Highlighting specific instances where you successfully managed customer interactions or worked as part of a team will make you stand out.
✨Tip Number 4
Show enthusiasm for learning new skills and gaining experience. During your interactions, express your eagerness to grow within the company and take advantage of the development opportunities offered by Dobbies Academy.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you provided excellent customer experiences or worked in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a team. Mention specific examples of how you've contributed to a positive customer experience in previous roles.
Showcase Your Product Knowledge: In your application, demonstrate your understanding of food hygiene, dietary requirements, and allergies. This will show that you are prepared to assist customers effectively and safely.
Highlight Your Teamwork Skills: Since the role involves working closely with a team, provide examples of how you've successfully collaborated with others in past positions. This could include celebrating successes or overcoming challenges together.
How to prepare for a job interview at Dobbies Garden Centres
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer experiences. Share examples from your past roles where you went above and beyond to assist customers, as this aligns perfectly with the values of the company.
✨Demonstrate Product Knowledge
Familiarise yourself with common dietary requirements and allergies, as well as the benefits of the Dobbies Club membership. Being able to confidently discuss these topics during the interview will show that you're prepared and knowledgeable.
✨Highlight Teamwork Skills
Since the role involves working closely with a team, be ready to discuss your experience in collaborative environments. Share specific instances where you contributed to team success or helped resolve conflicts.
✨Prepare for a Fast-Paced Environment
The restaurant setting can be busy and dynamic, so be prepared to discuss how you handle pressure. Provide examples of how you've thrived in similar situations, showcasing your proactive and hardworking attitude.
