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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote Dobbies Club membership.
- Company: Join the passionate team at Dobbies Garden Centres.
- Benefits: Enjoy generous discounts, annual leave, and access to financial support.
- Why this job: Be part of a vibrant team and make customers smile every day.
- Qualifications: Customer service experience and a passion for hospitality.
- Other info: Thriving culture with opportunities for personal development.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygiene and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, builds relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast‑paced environment
- Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all‑year‑round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Restaurant Customer Advisor employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies Garden Centres. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering great experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and professional. First impressions matter, especially in a customer-facing role like this one. Plus, it shows you care about the opportunity.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can help you stand out from the crowd.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through! We want to see how much you love helping people and creating great experiences.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hospitality or customer-facing roles. We’re looking for those who can connect with our customers and promote the Dobbies Club membership!
Be Yourself: Don’t be afraid to let your personality come through in your writing. We value authenticity and want to know the real you, so share your enthusiasm and what makes you a great fit for our team.
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed! It’s the easiest way for us to see your application and get you on board to join our fantastic team.
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided excellent service in the past, especially in busy environments. Dobbies values a great customer experience, so showing that you understand what that means will set you apart.
✨Familiarise Yourself with Dobbies
Do a bit of homework on Dobbies Garden Centres. Understand their values, products, and the importance of their restaurant services. Being able to discuss how you can contribute to their mission will show your genuine interest in the role.
✨Show Off Your Team Spirit
Since teamwork is key at Dobbies, think of examples where you've successfully worked as part of a team. Highlight how you celebrate successes together and how you handle challenges. This will demonstrate that you’re a good fit for their collaborative culture.
✨Prepare for Common Questions
Anticipate questions related to handling customer queries, promoting products, and managing fast-paced situations. Practising your responses will help you feel more confident and articulate during the interview, making it easier to showcase your passion for hospitality.