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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote Dobbies Club membership.
- Company: Join Dobbies Garden Centres, a passionate and diverse team since 1865.
- Benefits: Enjoy generous discounts, annual leave, and access to financial wellbeing support.
- Why this job: Be part of a thriving culture while gaining valuable experience in hospitality.
- Qualifications: Passion for customer service and teamwork; previous experience in hospitality is a plus.
- Other info: Dynamic environment with opportunities for personal and professional growth.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygiene and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, builds relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast‑paced environment
- Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all‑year‑round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Restaurant Customer Advisor employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for delivering great experiences.
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and professional. First impressions matter, especially in a customer-facing role like this one. It shows you care about the job and respect the company.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your eagerness for the role. Plus, it’s a great way to reiterate your interest in joining the Dobbies team!
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through! We want to see how much you enjoy helping others and creating a great experience for customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hospitality or customer-facing roles. We love seeing how your skills align with what we do at Dobbies!
Be Yourself: Don’t be afraid to let your personality come through in your writing. We’re looking for team players who can bring a smile and have fun while working hard, so show us who you are!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with the Dobbies team!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided excellent service in the past, especially in a fast-paced environment. Think about specific situations where you went above and beyond for a customer.
✨Familiarise Yourself with Dobbies
Do some research on Dobbies Garden Centres and their values. Understand their commitment to customer experience and garden living. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to teamwork, handling difficult customers, and your experience in hospitality. Practise your responses so you can answer confidently. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Show Your Passion
Let your enthusiasm for customer service and the hospitality industry shine through. Share why you love working with people and how you can contribute to creating a welcoming atmosphere at Dobbies. A positive attitude can make a big difference!