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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant restaurant environment.
- Company: Join a passionate team at Dobbies, where gardens and hospitality thrive.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Gain valuable experience in hospitality while making customers smile every day.
- Qualifications: Passion for customer service and teamwork, with a can-do attitude.
- Other info: Thriving culture with opportunities for personal development and community engagement.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygiene and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, builds relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast‑paced environment
- Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all‑year‑round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Restaurant Customer Advisor employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your passion for delivering great customer experiences and how you fit right in with their team.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with customers all day, think about some scenarios you might face. Role-play with a friend or family member to get comfortable with handling queries and promoting the Dobbies Club membership.
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and well-presented. First impressions matter, especially in hospitality. A neat appearance shows that you care about the role and are ready to bring your can-do attitude.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through! We love candidates who are excited about delivering a great experience and can show us how they’ve done this in the past.
Tailor Your Application: Make sure to tailor your application to the role of Restaurant Customer Advisor. Highlight any relevant experience in hospitality or customer-facing roles, and don’t forget to mention your teamwork skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if you need to, and make sure to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our amazing company culture!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've delivered great service in the past, especially in busy environments. Think about times when you went above and beyond for a customer.
✨Familiarise Yourself with the Menu
Take some time to learn about the restaurant's menu and any special dietary options they offer. This will not only show your enthusiasm but also help you answer questions about food allergies and dietary requirements confidently.
✨Show Your Team Spirit
Prepare to discuss how you work well in a team. Think of specific instances where you collaborated with others to achieve a goal or improve customer satisfaction. Highlighting your ability to build relationships will resonate well with the interviewers.
✨Bring Your Can-Do Attitude
Make sure to convey your positive attitude during the interview. Share examples of how you've tackled challenges in the past and how you maintain a smile even in fast-paced situations. This aligns perfectly with their values of being one team and getting better every day.