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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our Dobbies Club membership.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Gain valuable experience in a fast-paced environment while making customers smile.
- Qualifications: Passion for hospitality and experience in customer-facing roles.
- Other info: Be part of a diverse team committed to celebrating success together.
Our Restaurant Customer Advisors play an essential role in delivering and exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygience and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service– an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, builds relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Restaurant Customer Advisor employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your passion for delivering great customer experiences and how you fit into their team.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with customers all day, think about some scenarios where you can demonstrate your ability to handle queries and provide excellent service. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and well-presented. First impressions matter, especially in a customer-facing role. It shows that you care about the job and are ready to bring your best self to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note or email. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the Dobbies family!
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through! We want to see how much you love helping people and creating great experiences.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hospitality or customer-facing roles. We’re looking for those who can connect with our customers and drive sales!
Be Yourself: Don’t be afraid to let your personality come through in your writing. We value authenticity and want to know the real you, so share your unique qualities that make you a great fit for our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our fantastic team!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Customer Service Basics
Brush up on the fundamentals of great customer service. Be ready to share examples of how you've handled customer queries or complaints in the past. This will show your potential employer that you understand the importance of delivering a fantastic experience.
✨Familiarise Yourself with the Menu
Take some time to learn about the restaurant's offerings, including any special dietary options. Being knowledgeable about the menu will not only help you answer customer questions but also demonstrate your enthusiasm for the role.
✨Show Off Your Team Spirit
Prepare to discuss how you work within a team. Think of examples where you've collaborated with others to achieve a common goal. Highlighting your ability to build relationships and celebrate successes with your colleagues will resonate well with the interviewers.
✨Bring Your Can-Do Attitude
Exude positivity and a willingness to learn during the interview. Share instances where you've tackled challenges head-on or taken the initiative to improve a situation. This attitude aligns perfectly with the values of the company and will make you stand out as a candidate.
