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For Companies At a Glance
- Tasks: Deliver exceptional customer service and assist with various transactions in our restaurant.
- Company: Dobbies Garden Centres, a leading garden retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Join a passionate team, learn new skills, and thrive in a fun, fast-paced environment.
- Qualifications: A passion for customer service and experience in hospitality is preferred.
- Other info: Part-time entry-level role with opportunities for personal development.
Join as a Restaurant Customer Advisor at Dobbies Garden Centres to deliver an exceptional customer experience across our restaurants, ensuring tasty food, food hygiene, and sales growth.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- Working on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take‑to‑car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer‑facing role and a passion for working within hospitality
- You work well within a team, build relationships, and have fun while celebrating success
- You show up to work on time, well presented, and bring a can‑do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast‑paced environment
- You can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of payday, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through our own brand and branded products, concession partners and services. We champion garden living all‑year‑round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day – to share their wins and celebrate success. Together, we make it work for our customers.
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Restaurant Customer Advisor employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies Garden Centres and their values. Understanding their commitment to customer service and community engagement will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this role heavily relies on delivering exceptional service.
✨Tip Number 3
Brush up on your knowledge of dietary requirements and food hygiene practices. Being able to confidently answer questions about allergies or dietary needs will demonstrate your readiness for the role and your commitment to customer safety.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. Dobbies values a fun and supportive work environment, so be prepared to share how you contribute positively to a team dynamic and celebrate successes together.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Restaurant Customer Advisor position. Tailor your application to highlight how your skills and experiences align with what Dobbies is looking for.
Highlight Relevant Experience: Emphasise any previous customer service or hospitality experience in your CV and cover letter. Use specific examples to demonstrate your ability to deliver great customer experiences and work well in a team.
Show Your Passion: In your application, convey your enthusiasm for working in a fast-paced environment and your commitment to providing excellent service. Mention any relevant interests or experiences that showcase your passion for hospitality and customer care.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Dobbies Garden Centres
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer experiences. Share examples from your past roles where you went above and beyond to help customers, as this aligns perfectly with what Dobbies is looking for.
✨Demonstrate Product Knowledge
Familiarise yourself with Dobbies' offerings, especially in the restaurant area. Being able to discuss menu items, dietary requirements, and the benefits of the Dobbies Club membership will show that you're prepared and genuinely interested in the role.
✨Emphasise Teamwork Skills
Since the role involves working closely with a team, be ready to talk about your experiences in collaborative environments. Highlight how you contribute to team success and maintain a positive atmosphere, which is crucial in a busy restaurant setting.
✨Prepare for a Fast-Paced Environment
Dobbies values individuals who thrive under pressure. Be prepared to discuss how you handle busy situations and maintain high standards of service, cleanliness, and efficiency, as these are key aspects of the Restaurant Customer Advisor role.
