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- Tasks: Deliver exceptional customer service and assist with various transactions in our restaurant.
- Company: Dobbies Garden Centres, a historic retailer passionate about gardens and community.
- Benefits: Enjoy 50% off meals, flexible holidays, and access to financial wellbeing support.
- Why this job: Join a vibrant team, gain valuable skills, and make a positive impact on customers' experiences.
- Qualifications: Passion for customer service, teamwork, and a willingness to learn in a fast-paced environment.
- Other info: Entry-level part-time role with opportunities for personal development and growth.
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Our Restaurant Customer Advisors play an essential role in delivering and exceptional customer experience across our Restaurants – delivering tasty food, ensuring food hygience and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service– an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, builds relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Restaurant Customer Advisor employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies Garden Centres and their values. Understanding their commitment to customer service and community engagement will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Brush up on your product knowledge, especially regarding food hygiene and dietary requirements. Being able to confidently discuss these topics will demonstrate your readiness to assist customers effectively and enhance their dining experience.
✨Tip Number 3
Prepare to share examples of how you've successfully worked in a team or handled busy situations in the past. Dobbies values teamwork and a positive attitude, so highlighting your experiences in these areas can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and the hospitality industry during your interactions. A genuine passion for delivering excellent customer service can make a lasting impression on hiring managers and increase your chances of landing the job.
We think you need these skills to ace Restaurant Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Restaurant Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your passion for delivering excellent customer service in your CV and cover letter. Provide specific examples from previous roles where you successfully handled customer interactions or resolved issues.
Highlight Teamwork Experience: Since teamwork is essential for this role, mention any experiences where you collaborated effectively with others. This could be in a work setting or during group projects in school or university.
Express Your Enthusiasm: Convey your enthusiasm for working in a fast-paced environment and your eagerness to learn new skills. Use positive language to reflect your can-do attitude and commitment to contributing to the team at Dobbies Garden Centres.
How to prepare for a job interview at Dobbies Garden Centres
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to help customers, as this aligns perfectly with the role's requirements.
✨Demonstrate Product Knowledge
Familiarise yourself with Dobbies' offerings, especially in the restaurant and garden centre areas. Being able to discuss menu items or gardening products confidently will show that you're proactive and genuinely interested in the role.
✨Emphasise Teamwork Skills
Since the role involves working closely with a team, be prepared to discuss how you collaborate with others. Share specific instances where you contributed to a team's success or helped resolve conflicts.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, managing busy environments, and your approach to food hygiene. Practising your responses will help you feel more confident during the interview.
