People Administrator

We have an exciting opportunity for a People Administrator to join our People Team, supporting our Central Support Office (CSO) in Lasswade.

This is a varied role for an organised administrator who enjoys providing excellent customer service and delivering a great colleague experience.

Working closely with the wider People Team, you will provide administrative support across a range of People activities, gaining exposure to the full employee lifecycle.

This role is ideal for someone looking to develop their skills and build a career in HR.

Responsibilities

• Act as the first line support for the People Team ticket desk and shared email inboxes, reviewing and resolving queries where possible.
• Escalate complex queries to the appropriate People Team specialist and support the resolution process.
• Carry out system administration, including regular maintenance and administrative tasks across People systems.
• Support the People Business Partner with administrative tasks across the full employee lifecycle.
• Assist the People Experience Team with recruitment activities, onboarding processes, learning and development administration, and the coordination of external training.
• Provide ad hoc support to the Payroll Team by assisting with query resolution and system support.
• Monitor and maintain employee compliance documentation, ensuring records are accurate, complete and up to date.
• Produce reports as required to support decision making.
• Contribute to People projects and initiatives, gaining valuable exposure to the wider People Team strategy.

Who We Are Looking For

• Previous administration experience, ideally within a People Team or customer-focused environment.
• Strong organisational and administrative skills.
• Excellent customer service and communication skills.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Confidence using HR systems and Microsoft Office applications.
• A curious mindset and a desire for continuous learning.
• Proactive approach to process improvement.
• Ability to handle sensitive and confidential information with discretion.
• A team player who is willing to support colleagues across the wider People Team.
• Strong problem-solving skills and ability to judge when issues should be escalated.
• Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

What We Offer

• Holiday – enjoy a well deserved break with 33 annual leave days per year (pro-rata for part time)
• Discount – treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Hybrid working – a combination of office and home working to help balance your work life balance
• Pension – save for the future with our company contributed enhanced Group Pension Plan
• Season ticket loans – spread the cost of travel with an interest free loan
• Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust – seek confidential support, access to a Virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy – continue your development with our e Learning platform and development programmes
• Study assistance – invest in your professional development with funded courses and qualifications
• The little things to keep you going through the day – free tea, coffee, and milk
• Collaborative office space – with access to our wellbeing room, learning resources and even a book swap
• Invites to our annual company conference, summer and Christmas social events

About Us

At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special.

In our stores, we showcase this through own brand and branded products, concession partners and services.

We champion garden living all-year-round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We’re committed to being a great place to work.

We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success.

Together, we make it work for our customers.

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