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For Companies At a Glance
- Tasks: Lead store operations, drive sales, and create an amazing customer experience.
- Company: Join Dobbies Garden Centres, a passionate team with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Make a real impact in a thriving retail environment while developing your leadership skills.
- Qualifications: Experience in retail operations and a passion for customer service.
- Other info: Be part of a diverse team committed to growth and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Operations Manager role at Dobbies Garden Centres
Our Operations Managers play an essential role in delivering customer experience across our stores – driving sales, promoting customer loyalty, maintaining high operational standards and smashing commercial targets.
Responsibilities
- Overseeing the store operations to maximise profitable sales and growth
- Take the lead in creating a great place to work for everyone, whilst allowing your team the opportunity to develop within Dobbies
- Sparking your team\’s passion for delivering the best in-store experience possible by creating a brilliant customer journey and experience
- Working closely with our central support teams, maintaining excellent communication to improve our business
- Ensuring all health & safety regulations are carried out across the store, whilst caring for employee and customer welfare
- Take a lead in ensuring audit controls are in place, maintaining company best practice and coaching the whole team on good governance
- Monitor and maintain full stock management process across the store, from goods in to strong visual merchandising
- Act as deputy to the General Manager in their absence
- As a member of the senior management team, you will also have duty manager responsibilities including key holder duties
Who We Are Looking For
- You’ll bring operations expertise with experience of retail operations management
- Commercial awareness and understanding of budgets, profitability from driving sales and improved ways of working
- A proven ability to manage stock controls and strict adherence to health & safety regulations
- Ability to identify training needs. You\’ll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environment
- Adaptability. You\’ll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements
- Positivity managing change, you\’ll lead the team through each season with care and motivation to deliver the best
- Demonstrates our values at all times – we\\\’re one team getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Retail
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Operations Manager employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at Dobbies or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching Dobbies' values and culture. Show us how your experience aligns with our mission of delivering an exceptional customer journey and creating a great workplace.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for retail and operations management!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from us at Dobbies.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in retail operations management and how it aligns with our values at Dobbies. We want to see how you can bring your unique skills to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've driven sales, improved customer experiences, or managed stock effectively. This will help us see the impact you've made in previous roles.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who embodies our passion for gardens and customer service. Share why you’re excited about the role and what makes you a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Operations Inside Out
Before the interview, brush up on your knowledge of retail operations management. Understand how to drive sales and improve customer experience, as these are key responsibilities for the role. Be ready to discuss specific strategies you've used in the past to maximise profitability and enhance team performance.
✨Showcase Your Leadership Skills
Dobbies is looking for someone who can create a great workplace culture. Prepare examples of how you've motivated teams and identified training needs in previous roles. Highlight your ability to adapt to change and lead your team through challenges with positivity.
✨Demonstrate Your Commercial Awareness
Familiarise yourself with Dobbies' business model and their approach to customer loyalty. Be prepared to discuss how you would manage budgets and stock controls effectively. Showing that you understand the financial side of operations will set you apart from other candidates.
✨Emphasise Health & Safety Knowledge
Health and safety regulations are crucial in retail. Make sure you can talk about your experience with compliance and how you've ensured a safe environment for both customers and employees. This will demonstrate your commitment to maintaining high operational standards.
