At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and tasty food.
- Company: Join a passionate and diverse team at Dobbies.
- Benefits: Enjoy generous discounts, annual leave, and access to financial wellbeing support.
- Other info: Thriving culture with opportunities for personal and professional development.
- Why this job: Be part of a vibrant environment where you can grow and make a difference.
- Qualifications: Experience in customer service and a passion for hospitality.
The predicted salary is between 24000 - 30000 £ per year.
Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and mentoring our Restaurant Customer Advisors whilst supporting the management team.
Responsibilities
- Supporting and coaching other members of staff and deputising for management in their absence.
- Giving great customer service by helping customers with various transactions across the restaurant.
- Work alongside the team, ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines.
- Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements.
- Working with your team to maintain the cleanliness and upkeep of the restaurant.
- Some keyholder responsibilities may be required.
Who We Are Looking For
- You’ll have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for hospitality, as well as supervisory experience.
- Relevant food safety qualifications are an advantage but not essential.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you.
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment.
- Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
Restaurant Team Leader in Lisburn employer: Dobbies Garden Centres
At Dobbies, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our Restaurant Team Leaders can thrive. With generous benefits such as uncapped discounts, access to financial wellbeing support, and opportunities for personal development through the Dobbies Academy, we foster an environment that encourages growth and celebrates success. Join us in delivering outstanding customer experiences while being part of a passionate and diverse team dedicated to making every visit memorable.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Team Leader in Lisburn
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in and observe how the team interacts with customers. This will help you understand their culture and give you some great talking points during your chat.
✨Tip Number 2
Show off your passion for food and hospitality! When you're chatting with the hiring team, share your favourite dining experiences and how they shaped your love for customer service. It’ll make you stand out as someone who truly cares.
✨Tip Number 3
Be ready to demonstrate your leadership skills! Think of examples where you've successfully coached or supported a team. This will show that you’re not just about delivering great service but also about uplifting those around you.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about the team dynamics, training opportunities, or how they celebrate success. This not only gives you insight but also shows you’re keen to be part of their journey.
We think you need these skills to ace Restaurant Team Leader in Lisburn
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for food and hospitality shine through! Share experiences that highlight your customer service skills and how you enjoy making people smile.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities mentioned in the job description. Highlight any supervisory experience and how you've successfully worked in a team before.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how you fit into our team and what you bring to the table.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Menu Inside Out
Make sure you’re familiar with the menu and any special dietary options. Being able to confidently discuss food items and their ingredients will show your passion for hospitality and help you answer customer queries effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or mentored others in previous roles. Highlighting your supervisory experience will demonstrate that you can support and coach your colleagues, which is key for the Restaurant Team Leader position.
✨Emphasise Customer Service Excellence
Think of specific instances where you’ve gone above and beyond for customers. Sharing these stories will illustrate your commitment to delivering exceptional service and your ability to drive sales through positive customer interactions.
✨Demonstrate Your Team Spirit
Be ready to discuss how you work well within a team and celebrate successes together. Showing that you can build relationships and maintain a fun atmosphere will resonate well with the company’s values and culture.
