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- Tasks: Join our team as a Horticulture Expert, delivering top-notch customer service and plant advice.
- Company: Dobbies is a leading garden centre retailer with a rich history and a passion for plants.
- Benefits: Enjoy flexible holidays, generous discounts, financial wellbeing support, and ongoing development opportunities.
- Why this job: Be part of a vibrant culture that celebrates success and promotes community engagement.
- Qualifications: Must have customer-facing experience, a love for plants, and the ability to lead a team.
- Other info: Key holder responsibilities may be required; a proactive attitude is essential.
The predicted salary is between 28800 - 42000 £ per year.
Our Horticulture Experts play an essential role in delivering customer experience across our stores – driving sales, promoting customer loyalty, providing excellent plant advice, and maintaining department standards, whilst working alongside the Horticulture Manager.
Responsibilities
- Supporting and coaching other members of staff and deputising for management in their absence.
- Demonstrating effective leadership by working alongside the horticulture team to create a positive working environment.
- Providing excellent customer service by assisting customers with various transactions across the store.
- Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
- Offering support with customer queries through high-quality product knowledge, including indoor and outdoor plants, machinery, and core gardening.
- Working with your team to ensure the department is maintained to a high standard.
- Some key holder responsibilities may be required.
Who We Are Looking For
- A passion for delivering a great customer experience, serving everyone with a smile.
- Experience in a customer-facing role and a passion for plants, along with supervisory experience.
- The ability to lift heavy objects to support larger store projects.
- Ability to work well within a team, build relationships, and enjoy celebrating success.
- Punctuality, professional appearance, and a proactive, hardworking attitude.
- Eagerness to learn new skills and gain new experiences.
- Ability to demonstrate our values at all times – being one team, improving daily, bringing a smile, living and breathing gardens, and making it work for our customers.
What We Offer
- Generous annual leave entitlement, with flexibility to use holidays when you want, requiring limited statutory days off.
- Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
- Access to Wagestream for financial wellbeing support, including early earnings, savings, and financial advice.
- Access to Retail Trust for confidential support, virtual GP, free counselling, and retail rewards.
- Access to Dobbies Academy for ongoing development through eLearning and programs.
- A thriving, passionate, diverse culture committed to customer satisfaction.
About Us
At Dobbies, we have a history dating back to 1865. Founded by James Dobbie, we are the only garden centre retailer with stores in every UK nation.
Our passion for gardens and plants makes us unique. We showcase this through our own brand, branded products, concession partners, and services, championing garden living year-round.
Many stores feature a restaurant or coffee shop, providing a relaxed environment for customers. We also host events and experiences that bring communities together and support a national charity partner.
We are committed to being a great place to work, encouraging colleagues to be their best, share wins, and celebrate success. Together, we make it work for our customers.
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Horticulture Expert employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Horticulture Expert
✨Tip Number 1
Familiarise yourself with the products and services offered by Dobbies. Knowing the ins and outs of indoor and outdoor plants, as well as gardening tools, will help you engage confidently with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled customer queries in the past. Highlighting your ability to create a positive experience will resonate well with the hiring team.
✨Tip Number 3
Emphasise your teamwork and leadership abilities. Be ready to discuss instances where you've supported or coached colleagues, as this aligns with the role's responsibilities and demonstrates your readiness to step up when needed.
✨Tip Number 4
Express your passion for gardening and plants during your interactions. Whether it's through your personal experiences or knowledge of gardening trends, showing genuine enthusiasm can set you apart from other candidates.
We think you need these skills to ace Horticulture Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and horticulture. Emphasise any supervisory roles you've held and your passion for plants, as these are key aspects of the Horticulture Expert position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for delivering excellent customer experiences. Mention specific examples of how you've successfully interacted with customers or led a team in previous roles.
Showcase Your Knowledge: Demonstrate your understanding of indoor and outdoor plants, gardening tools, and machinery in your application. This will show that you have the product knowledge necessary to assist customers effectively.
Highlight Teamwork and Leadership Skills: Since the role involves working closely with a team and supporting management, be sure to include examples of how you've contributed to a positive team environment and any leadership experiences you've had.
How to prepare for a job interview at Dobbies Garden Centres
✨Show Your Passion for Plants
Make sure to express your enthusiasm for horticulture during the interview. Share personal experiences with plants or gardening that highlight your passion and knowledge, as this will resonate well with the interviewers.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Discuss specific situations where you went above and beyond to assist customers, as this aligns with the company's focus on delivering a great customer experience.
✨Highlight Teamwork and Leadership Experience
Since the role involves supporting and coaching other staff members, be ready to discuss your experience in team settings. Share instances where you demonstrated leadership or helped foster a positive working environment.
✨Research Dobbies and Its Values
Familiarise yourself with Dobbies' history, values, and commitment to customer satisfaction. Being able to articulate how your personal values align with theirs will show that you're a good fit for the company culture.