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For Companies At a Glance
- Tasks: Assist customers with gardening advice and maintain store standards.
- Company: Dobbies Garden Centres, a leading UK garden retailer since 1865.
- Benefits: Enjoy flexible holidays, generous discounts, and access to financial wellbeing support.
- Why this job: Join a passionate team, learn new skills, and make a positive impact on customers' gardening experiences.
- Qualifications: A love for plants, customer service experience, and a can-do attitude are essential.
- Other info: Part-time role with opportunities for growth and development.
The predicted salary is between 20000 - 30000 £ per year.
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores – driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening
- Working with your team to ensure the department is kept to a high standard
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You\’ll have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and a passion for plants
- Ability to lift heavy objects to support larger store projects
- You work well within a team, build relationships, and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hard working attitude along with you
- You are eager to learn new skills and gain new experiences
- Can demonstrate our values at all times – we\’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Horticulture Customer Advisor employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Horticulture Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' product range and services. Knowing the ins and outs of their plants, gardening tools, and membership benefits will help you engage confidently with customers and demonstrate your passion for horticulture.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous roles where you went above and beyond for a customer. This will highlight your ability to create a positive shopping experience, which is crucial for the Horticulture Customer Advisor role.
✨Tip Number 3
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Demonstrate your teamwork abilities by discussing how you've successfully collaborated with others in past roles. Dobbies values a strong team dynamic, so showing that you can work well with colleagues will set you apart.
We think you need these skills to ace Horticulture Customer Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Horticulture Customer Advisor position. Understand the responsibilities and required skills, such as customer service experience and plant knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience in customer-facing roles and any specific knowledge about plants or gardening. Use keywords from the job description to ensure your CV aligns with what Dobbies is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for gardening and customer service. Mention specific experiences that demonstrate your ability to drive sales and provide excellent advice to customers.
Showcase Teamwork Skills: In your application, emphasise your ability to work well within a team. Provide examples of how you've collaborated with others in previous roles to achieve common goals, as this is important for the Dobbies culture.
How to prepare for a job interview at Dobbies Garden Centres
✨Show Your Passion for Plants
Make sure to express your enthusiasm for gardening and plants during the interview. Share any personal experiences or knowledge you have about different types of plants, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Skills
Since the role involves delivering excellent customer service, be prepared to discuss your previous experiences in customer-facing roles. Use specific examples to illustrate how you've successfully handled customer queries and built relationships.
✨Demonstrate Teamwork
Dobbies values teamwork, so be ready to talk about how you work well with others. Share instances where you've collaborated with colleagues to achieve a common goal or improve customer experience.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions to ask the interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're serious about contributing to the company.