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- Tasks: Help customers with gardening advice and maintain store standards.
- Company: Dobbies Garden Centres, a leading garden retailer in the UK since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Part-time role with opportunities for personal development and a vibrant team culture.
- Why this job: Join a passionate team, learn new skills, and make a positive impact on customers' gardening experiences.
- Qualifications: A love for plants, customer service experience, and a can-do attitude are essential.
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service.
- Drive sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offer a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening.
- Work with your team to ensure the department is kept to a high standard.
- Work on the shop floor and other areas of the store as required, which may include working stock, cash handling, till work, take to car deliveries, stock control routines, and restaurant service.
Who We Are Looking For
- A passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer-facing role and a passion for plants.
- Ability to lift heavy objects to support larger store projects.
- Work well within a team, build relationships, and have fun, whilst celebrating success.
- Show up to work on time, well presented, and bring a can-do and hard-working attitude.
- Eager to learn new skills and gain new experiences.
- Demonstrate our values at all times - we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
- Access to Wagestream – support your financial wellbeing, with the ability to access earnings ahead of payday, save for the future, and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service, and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse, and committed to making it work for our customers.
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners, and services. We champion garden living all year round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Horticulture Customer Advisor employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Horticulture Customer Advisor
✨Tip Number 1
Familiarise yourself with Dobbies' product range and services. Knowing the ins and outs of their plants, gardening tools, and membership benefits will help you engage confidently with customers and demonstrate your passion for horticulture.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous roles where you've gone above and beyond for customers. This will highlight your ability to create a positive shopping experience, which is crucial for the Horticulture Customer Advisor role.
✨Tip Number 3
Network with current or former employees of Dobbies if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Demonstrate your enthusiasm for gardening and plants in your interactions. Whether it's through casual conversations or during the interview, sharing your personal experiences and knowledge can set you apart as a candidate who truly embodies Dobbies' values.
We think you need these skills to ace Horticulture Customer Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Horticulture Customer Advisor position. Tailor your application to highlight relevant experiences and skills that align with what Dobbies is looking for.
Show Your Passion: Express your enthusiasm for gardening and customer service in your application. Share any personal experiences or knowledge about plants that demonstrate your passion and suitability for the role.
Highlight Relevant Experience: If you have previous experience in a customer-facing role, make sure to detail this in your CV. Include specific examples of how you provided excellent service or resolved customer queries, as this will resonate well with Dobbies' values.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you want to work at Dobbies. Mention how you can contribute to their team and enhance the customer experience, reflecting their commitment to service and community.
How to prepare for a job interview at Dobbies Garden Centres
✨Show Your Passion for Plants
Make sure to express your enthusiasm for gardening and plants during the interview. Share any personal experiences or knowledge you have about different types of plants, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Experience
Since the role involves delivering excellent customer service, be prepared to discuss your previous customer-facing roles. Provide specific examples of how you've successfully handled customer queries or improved their experience.
✨Demonstrate Teamwork Skills
Dobbies values teamwork, so be ready to talk about your ability to work well with others. Share instances where you collaborated with colleagues to achieve a common goal or improve store standards.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions to ask the interviewer. Inquire about the training opportunities available, the team culture, or how success is measured in the role.