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For Companies At a Glance
- Tasks: Inspire customers with gardening advice and maintain high standards in our stores.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous leave, discounts, and access to financial wellbeing support.
- Why this job: Combine your passion for plants with customer service in a vibrant team.
- Qualifications: Customer-facing experience and a love for gardening are essential.
- Other info: Gain valuable skills and enjoy a thriving, supportive work culture.
Overview
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores – driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening
- Working with your team to ensure the department is kept to a high standard
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You\\\’ll have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and a passion for plants
- Ability to lift heavy objects to support larger store projects
- You work well within a team, build relationships, and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hard working attitude along with you
- You are eager to learn new skills and gain new experiences
- Can demonstrate our values at all times – we\\\’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
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Horticulture Customer Advisor employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Horticulture Customer Advisor
✨Tip Number 1
Get to know the company! Before your interview, dive into Dobbies' history and values. Show us that you’re not just another candidate but someone who genuinely cares about our passion for gardens and customer experience.
✨Tip Number 2
Practice your plant knowledge! Brush up on indoor and outdoor plants, machinery, and gardening tips. We want to see you shine when answering customer queries, so being well-prepared will give you a leg up.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past roles where you’ve gone above and beyond for customers. We love team players who can build relationships and create a welcoming atmosphere.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and making it work for our customers.
We think you need these skills to ace Horticulture Customer Advisor
Some tips for your application 🫡
Show Your Passion for Plants: When you're writing your application, let your love for gardening shine through! Share any personal experiences or knowledge you have about plants and gardening. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their gardening needs.
Highlight Customer Service Skills: Since this role is all about delivering an amazing customer experience, make sure to showcase any previous customer-facing roles you've had. Talk about how you’ve gone above and beyond to help customers in the past. We love team players who can build relationships and keep a positive attitude!
Be Yourself: We’re looking for authentic individuals who can bring their unique personality to our team. Don’t be afraid to let your character come through in your application. Whether it’s your friendly tone or your quirky gardening anecdotes, we want to know the real you!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s super straightforward, and you’ll be one step closer to joining our fantastic team at Dobbies. Plus, we can’t wait to read what you’ve got to say!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Plants
Brush up on your plant knowledge before the interview. Be ready to discuss different types of indoor and outdoor plants, their care requirements, and any gardening tips you might have. This will show your passion for horticulture and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create a welcoming atmosphere and drive sales.
✨Emphasise Teamwork
Since this role requires working closely with a team, be ready to share instances where you collaborated effectively with others. Highlight your ability to build relationships and maintain a positive attitude, as these traits are essential for success in a customer-facing role.
✨Dress the Part
Make sure to present yourself well for the interview. Dress smartly and comfortably, keeping in mind that you may be working in a garden centre environment. A polished appearance shows that you take the opportunity seriously and are ready to represent the company well.
