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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our Dobbies Club membership.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Be part of a diverse team committed to celebrating success and personal growth.
- Why this job: Gain valuable experience in a fast-paced environment while making customers smile.
- Qualifications: Passion for hospitality and teamwork, with a can-do attitude.
The predicted salary is between 20000 - 25000 £ per year.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shop floor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can-do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of payday, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Restaurant Customer Advisor in Hampshire employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Customer Advisor in Hampshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your passion for delivering great customer experiences and how you fit into their team.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with customers all day, think about some scenarios where you can demonstrate your ability to handle queries and provide excellent service. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and well-presented. First impressions matter, especially in a customer-facing role. It shows that you care about the job and are ready to bring your best self to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Restaurant Customer Advisor in Hampshire
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for delivering a great customer experience! Mention any previous roles where you’ve gone the extra mile for customers, and don’t forget to highlight your love for hospitality.
Tailor Your Application: Make sure to customise your application to fit the Restaurant Customer Advisor role. Use keywords from the job description, like 'teamwork' and 'fast-paced environment', to show that you understand what we’re looking for.
Highlight Relevant Experience: If you’ve got experience in customer-facing roles, shout about it! Share specific examples of how you’ve handled queries or driven sales, as this will resonate with us and show you’re ready for the challenge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Stuff
Familiarise yourself with the menu and any special dietary options available. Being able to confidently discuss food hygiene practices and the benefits of the Dobbies Club membership will show that you're prepared and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you resolved a customer's issue or went above and beyond to ensure they had a great experience. This will demonstrate your passion for hospitality.
✨Team Player Vibes
Since teamwork is key in this role, be ready to talk about how you work well with others. Share stories that highlight your ability to collaborate, celebrate successes, and maintain a positive atmosphere, even during busy times.
✨Dress to Impress
Make sure you arrive looking smart and presentable. First impressions matter, especially in a customer-facing role. A neat appearance shows that you take the opportunity seriously and are ready to represent the brand well.