At a Glance
- Tasks: Deliver exceptional customer service and drive sales while promoting Dobbies Club membership.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, annual leave, and access to financial wellbeing support.
- Other info: Thriving culture with opportunities for personal development and career growth.
- Why this job: Be part of a passionate team and make a real impact in customer experiences.
- Qualifications: Customer service experience and a positive, hardworking attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required – this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Retail Customer Advisor - Create Moments with Club Perks in Dunfermline employer: Dobbies Garden Centres
At Dobbies, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the heart of everything we do. Our Retail Customer Advisors enjoy generous benefits, including uncapped discounts, access to financial wellbeing support, and opportunities for personal development through our Dobbies Academy. With a commitment to celebrating success and fostering a diverse environment, we empower our employees to thrive in a fast-paced setting while making meaningful connections with our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor - Create Moments with Club Perks in Dunfermline
✨Tip Number 1
Get to know the company! Before your interview, dive into Dobbies' history and values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle queries and drive sales. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and professional. First impressions matter, and being well-presented shows that you care about the role and the customers you'll be serving.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Retail Customer Advisor - Create Moments with Club Perks in Dunfermline
Some tips for your application 🫡
Show Your Passion:Let your love for customer service shine through in your application. We want to see how you can bring a smile to our customers' faces and create those memorable moments!
Tailor Your CV:Make sure your CV highlights your experience in customer-facing roles. We’re looking for team players who can build relationships, so don’t forget to mention any relevant skills or experiences that showcase this.
Be Authentic:When writing your cover letter, be yourself! Share your story and why you want to join us at Dobbies. We value authenticity and want to know what makes you tick.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided excellent service in the past, especially in busy environments. This will show that you understand the importance of creating great moments for customers.
✨Familiarise Yourself with Dobbies
Take some time to learn about Dobbies and its values. Understand their commitment to customer experience and garden living. Mentioning specific products or services during your interview can demonstrate your genuine interest and enthusiasm for the role.
✨Show Off Your Team Spirit
Since teamwork is key in this role, think of examples where you've successfully worked as part of a team. Highlight how you celebrate successes together and support each other, which aligns perfectly with Dobbies' culture of collaboration.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the training opportunities at Dobbies Academy or how the team celebrates achievements. It shows you're engaged and eager to learn more about the company and your potential role.
