At a Glance
- Tasks: Deliver exceptional customer service and expert plant advice while driving sales.
- Company: Join a passionate team at Dobbies, a leading garden centre.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Great opportunity to learn new skills and grow within a supportive team.
- Why this job: Combine your love for plants with customer interaction in a fun, thriving environment.
- Qualifications: Customer service experience and a passion for gardening are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores – driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening.
- Working with your team to ensure the department is kept to a high standard.
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience.
Who We Are Looking For
- You'll have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for plants.
- Ability to lift heavy objects to support larger store projects.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hard working attitude along with you.
- You are eager to learn new skills and gain new experiences.
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
Horticulture Customer Advisor in Dundee employer: Dobbies Garden Centres
Dobbies is an exceptional employer, offering a vibrant work culture where passion for gardening and customer service thrives. With generous benefits including uncapped discounts, extensive annual leave, and access to development programmes through Dobbies Academy, employees are encouraged to grow both personally and professionally. Located in a supportive environment, our Horticulture Customer Advisors play a vital role in enhancing customer experiences while enjoying a collaborative team atmosphere that celebrates success.
StudySmarter Expert Advice🤫
We think this is how you could land Horticulture Customer Advisor in Dundee
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your passion for gardening and customer service, which is exactly what they’re looking for!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your experience in customer-facing roles and your love for plants. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Show your personality! Dobbies wants team players who can build relationships and have fun. Don’t be afraid to let your enthusiasm shine through during the interview. Share stories that showcase your teamwork and customer service skills!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the role and gives you another chance to express your excitement about joining the Dobbies team. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Horticulture Customer Advisor in Dundee
Some tips for your application 🫡
Show Your Passion for Plants:When writing your application, let your love for gardening shine through! Share any personal experiences or knowledge you have about plants, as this will resonate with us and show that you're the right fit for the Horticulture Customer Advisor role.
Highlight Customer Service Skills:We want to see how you've delivered great customer experiences in the past. Use specific examples from previous roles where you’ve gone above and beyond for customers, as this will demonstrate your ability to drive sales and promote loyalty.
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for team players who can build relationships and have fun while working hard, so a bit of your unique flair can make a big difference!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Plants
Brush up on your plant knowledge before the interview. Familiarise yourself with common indoor and outdoor plants, as well as gardening tools and machinery. This will help you answer questions confidently and show your passion for horticulture.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate your ability to drive sales and promote customer loyalty.
✨Teamwork is Key
Be ready to discuss how you work within a team. Share instances where you collaborated with colleagues to achieve a common goal or maintained high standards in a busy environment. This will highlight your ability to fit into their team culture.
✨Bring Your Enthusiasm
Let your passion for gardening shine through during the interview. Smile, be positive, and express your eagerness to learn new skills. This attitude aligns perfectly with their values of being one team and getting better every day.
