At a Glance
- Tasks: Deliver exceptional customer service and promote gardening products while driving sales.
- Company: Join a passionate team at Dobbies, a leading garden centre.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Great opportunity to learn new skills in a vibrant team environment.
- Why this job: Combine your love for plants with a rewarding customer experience role.
- Qualifications: Customer service experience and a passion for gardening are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores – driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening.
- Working with your team to ensure the department is kept to a high standard.
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience.
Who We Are Looking For
- You'll have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for plants.
- Ability to lift heavy objects to support larger store projects.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hard working attitude along with you.
- You are eager to learn new skills and gain new experiences.
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
Garden Center Advisor: Customer Experience & Growth in Dundee employer: Dobbies Garden Centres
Dobbies is an exceptional employer, offering a vibrant work culture where passion for gardening and customer service thrives. With generous benefits including uncapped discounts, access to financial wellbeing support, and opportunities for personal development through the Dobbies Academy, employees are encouraged to grow both professionally and personally. Located in a dynamic retail environment, our team members enjoy a collaborative atmosphere that celebrates success and fosters a love for plants.
StudySmarter Expert Advice🤫
We think this is how you could land Garden Center Advisor: Customer Experience & Growth in Dundee
✨Tip Number 1
Get to know the company! Before your interview, dive into Dobbies' values and culture. This way, you can show how your passion for gardening and customer service aligns perfectly with what they stand for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your experience in customer-facing roles and your love for plants – it’ll help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly, arrive on time, and don’t forget to bring that can-do attitude. A smile goes a long way, so let your enthusiasm for gardening and helping customers shine through!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. Mention something specific from your chat to remind them of your great conversation and your eagerness to join the Dobbies team.
We think you need these skills to ace Garden Center Advisor: Customer Experience & Growth in Dundee
Some tips for your application 🫡
Show Your Passion for Plants:When writing your application, let your love for gardening shine through! Share any personal experiences or knowledge you have about plants and gardening. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their gardening needs.
Highlight Customer Experience Skills:Make sure to emphasise any previous customer-facing roles you've had. Talk about how you’ve gone above and beyond to create a great experience for customers. Remember, we’re all about delivering smiles and building relationships, so let us know how you can contribute to that!
Be Yourself and Have Fun:Your personality matters! Don’t be afraid to let your unique self come through in your application. We’re looking for team players who enjoy working together and celebrating successes. A bit of humour or a personal touch can make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Dobbies!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Plants
Brush up on your plant knowledge before the interview. Be ready to discuss different types of indoor and outdoor plants, as well as any gardening machinery. This will show your passion for horticulture and help you connect with the interviewers.
✨Customer Experience Focus
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you can relate these experiences to the role of a Garden Center Advisor, especially in promoting customer loyalty and driving sales.
✨Teamwork is Key
Since this role involves working closely with a team, be ready to share instances where you successfully collaborated with others. Highlight your ability to build relationships and celebrate successes together, as this aligns with the company’s values.
✨Dress the Part
Make sure to present yourself well for the interview. Dress appropriately, keeping in mind that you might be working in a garden centre. A neat appearance combined with a friendly attitude will make a great first impression!
