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For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Be part of a passionate team that celebrates success and loves gardens.
- Qualifications: Customer service experience and a positive, can-do attitude.
- Other info: Great opportunities for personal development and career growth.
The predicted salary is between 24000 - 36000 £ per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can-do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture – the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Retail Customer Advisor in Broxburn employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor in Broxburn
✨Tip Number 1
Get to know the company! Before your interview, dive into Dobbies' history and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle queries and drive sales. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've worked well with others in the past. Dobbies values collaboration, so highlighting your ability to build relationships will set you apart.
✨Tip Number 4
Don’t forget to smile! A positive attitude goes a long way in retail. When you walk into that interview, bring your can-do spirit and let your passion for customer service shine through. We believe in making it work for our customers!
We think you need these skills to ace Retail Customer Advisor in Broxburn
Some tips for your application 🫡
Show Your Customer Passion: When you're writing your application, let your passion for delivering great customer experiences shine through. Share specific examples of how you've helped customers in the past and how you can bring that same energy to our team.
Team Spirit is Key: We love a good team player! Highlight any experiences where you've worked well with others, celebrated successes, or contributed to a positive team environment. It shows us you're ready to join our Dobbies family!
Be Yourself: Don’t be afraid to let your personality come through in your application. We want to know who you are beyond your work experience. A little bit of humour or a personal touch can make your application stand out!
Apply Through Our Website: Make sure to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided excellent service in the past, especially in busy environments. This will show that you understand the importance of delivering a great customer experience.
✨Show Your Team Spirit
Since teamwork is key for this role, think of instances where you've successfully collaborated with others. Highlight your ability to build relationships and celebrate successes together. This will demonstrate that you're a team player who fits well with their culture.
✨Demonstrate Product Knowledge
Familiarise yourself with Dobbies' products and services, especially those related to gardening and outdoor living. Being able to discuss these confidently will impress your interviewers and show your genuine interest in the role.
✨Bring Your Can-Do Attitude
Prepare to showcase your positive attitude and eagerness to learn. Share examples of how you've tackled challenges in the past and how you maintain a hardworking mindset, even in fast-paced situations. This aligns perfectly with what they’re looking for!