At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Opportunities for personal development and a thriving, diverse culture await you.
- Why this job: Be part of a passionate team that celebrates success and makes a real impact.
- Qualifications: Customer-facing experience and a positive, hardworking attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required – this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Customer Experience & Sales Specialist in Brighton employer: Dobbies Garden Centres
At Dobbies, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and customer satisfaction are at the heart of everything we do. Our employees enjoy generous benefits, including uncapped discounts, access to financial wellbeing support, and opportunities for personal development through our Dobbies Academy. With a commitment to celebrating success and fostering a diverse environment, we empower our team members to thrive in a fast-paced retail setting while sharing their passion for gardening with our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience & Sales Specialist in Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show how your passion for customer experience aligns with their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering great customer service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you show up looking sharp and professional. It shows that you care about the opportunity and are ready to represent Dobbies with pride.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Experience & Sales Specialist in Brighton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about delivering a great experience and can bring a smile to our customers' faces.
Tailor Your Experience:Make sure to highlight any previous roles where you've interacted with customers. We love seeing how your past experiences align with what we do at Dobbies, so don’t hold back on those relevant skills!
Be Yourself:We’re all about being authentic, so don’t be afraid to let your personality come through in your application. Show us who you are and how you can contribute to our thriving team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Customer Service Basics
Brush up on the fundamentals of great customer service. Be ready to share examples of how you've helped customers in the past, especially in a retail setting. This will show your passion for delivering an exceptional experience.
✨Showcase Your Team Spirit
Since teamwork is key in this role, think of instances where you’ve collaborated with others to achieve a goal. Highlight your ability to build relationships and celebrate successes together, as this aligns perfectly with their values.
✨Demonstrate Product Knowledge
Familiarise yourself with Dobbies' products and services. Being able to discuss their offerings confidently will impress the interviewers and show that you're eager to learn and contribute to the team.
✨Bring Your Can-Do Attitude
Prepare to discuss how you handle busy, fast-paced environments. Share stories that illustrate your hardworking attitude and willingness to take on various tasks, from cash handling to stock control, to show you’re adaptable and ready to jump in wherever needed.
