At a Glance
- Tasks: Deliver exceptional customer service and promote our Dobbies Club membership.
- Company: Join a passionate team at Dobbies, where we celebrate gardens and great experiences.
- Benefits: Enjoy generous discounts, annual leave, and access to financial wellbeing support.
- Other info: Be part of a diverse team committed to continuous improvement and fun.
- Why this job: Gain valuable skills in a fast-paced environment while making customers smile.
- Qualifications: Passion for hospitality and experience in customer-facing roles.
The predicted salary is between 10 - 12 € per hour.
Our Baristas play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shop floor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
Who We Are Looking For
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can-do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times – we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of payday, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
Barista employer: Dobbies Garden Centres
At Dobbies, we pride ourselves on being an exceptional employer, offering our Baristas a vibrant work culture where teamwork and customer satisfaction are at the heart of everything we do. With generous benefits including uncapped discounts, access to financial wellbeing support, and opportunities for personal development through the Dobbies Academy, we empower our employees to thrive in a fast-paced environment while enjoying a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Barista
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your customer service skills! Since being a Barista is all about delivering an exceptional experience, think of examples from your past roles where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you show up looking sharp and professional. It shows you care about the role and are ready to represent the Dobbies brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your eagerness for the role.
We think you need these skills to ace Barista
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering a great customer experience right from the start. Mention any previous roles where you’ve made customers smile or gone the extra mile to help someone out.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in hospitality and customer service. We want to know how your skills align with what we’re looking for, so don’t hold back!
Be Yourself:We love authenticity! Don’t be afraid to let your personality shine through in your application. Share a bit about who you are and why you’d be a great fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Coffee
Brush up on your coffee knowledge before the interview. Understand different types of coffee, brewing methods, and how to cater to various dietary requirements. This will show your passion for the role and help you connect with the interviewer.
✨Customer Service Scenarios
Prepare for common customer service scenarios you might face as a Barista. Think about how you would handle difficult customers or promote the Dobbies Club membership. Practising these responses can help you demonstrate your problem-solving skills during the interview.
✨Teamwork Matters
Since teamwork is key in this role, be ready to share examples of how you've successfully worked in a team before. Highlight any experiences where you celebrated success together or helped maintain a positive atmosphere, as this aligns with their values.
✨Dress to Impress
Make sure you show up well-presented and on time. A neat appearance reflects your professionalism and respect for the opportunity. Plus, it sets a positive tone for the interview right from the start!
