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For Companies At a Glance
- Tasks: Lead store operations, drive sales, and provide expert plant advice.
- Company: Dobbies Garden Centres has a rich history since 1865, celebrating garden living across the UK.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Join a passionate team dedicated to creating exceptional customer experiences in a vibrant environment.
- Qualifications: Retail management experience with horticultural knowledge is essential.
- Other info: Be part of a thriving culture that values teamwork and personal development.
The predicted salary is between 28800 - 42000 £ per year.
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Our Assistant Managers play an essential role in delivering customer experience across our stores – driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards, whilst working alongside the general manager to set a standard within our flagship department.
Responsibilities
- Oversee the store operations with a focus on plants and gardening, to maximise profitable sales and growth, whilst creating a unique customer focused environment
- Take the lead in creating a great place to work for everyone, whilst allowing your team the opportunity to develop within Dobbies.
- Providing expert advice and guidance in relation to plant care, maintenance and core gardening products
- Sparking your team\’s passion for delivering the best in-store experience possible by creating a brilliant customer journey and experience
- Actively being a point of contact for both your customers and team.
- Working closely with our central support teams, maintaining excellent communication to improve our business
- Ensuring all health & safety regulations are carried out across the store, whilst caring for employee and customer welfare
- As a member of the senior management team, you will also have duty manager responsibilities including key holder duties
Who We Are Looking For
- You\’ll bring experience of retail management with horticultural expertise
- Commercial awareness and understanding of budgets, profitability from driving sales and improved ways of working
- Ability to identify training needs. You\’ll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experience and safe centre environment
- Adaptability. You\’ll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements
- Positively managing change, you\’ll lead the team through each season with care and motivation to deliver the best
- Can demonstrate our values at all times – we\’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Retail
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Assistant Manager employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with Dobbies' values and mission. Understanding their commitment to customer experience and garden living will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your horticultural expertise by preparing to discuss specific plant care techniques or gardening trends. This will demonstrate your passion and knowledge, making you a standout candidate.
✨Tip Number 3
Network with current or former employees of Dobbies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare examples of how you've successfully led teams in a retail environment. Highlighting your leadership skills and ability to create a positive workplace will resonate well with the hiring managers.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail management experience and horticultural expertise. Use specific examples that demonstrate your ability to drive sales and improve customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for gardening and customer service. Mention how your values align with Dobbies' commitment to teamwork and creating a positive environment.
Showcase Leadership Skills: Emphasise your experience in coaching and training teams. Provide examples of how you've successfully managed change and motivated your team to deliver exceptional service.
Highlight Communication Skills: Since the role involves working closely with central support teams, illustrate your strong communication skills. Mention any relevant experiences where you maintained excellent communication to achieve business goals.
How to prepare for a job interview at Dobbies Garden Centres
✨Show Your Passion for Gardening
Make sure to express your enthusiasm for plants and gardening during the interview. Share personal experiences or projects that highlight your horticultural knowledge, as this will resonate well with the values of Dobbies Garden Centres.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll be expected to lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and developing others to enhance their performance and customer service skills.
✨Understand the Business
Familiarise yourself with Dobbies' business model, including their focus on customer experience and sales growth. Be ready to discuss how you can contribute to these goals and improve store operations based on your previous retail management experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Think of situations where you've had to manage change or overcome challenges in a retail environment, and be prepared to explain your thought process and outcomes.