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For Companies At a Glance
- Tasks: Inspire customers with gardening advice and maintain high standards in our stores.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Why this job: Be part of a passionate team that celebrates gardens and customer success.
- Qualifications: Customer service experience and a love for plants are essential.
- Other info: Great opportunities for personal development and a thriving team culture.
The predicted salary is between 24000 - 36000 £ per year.
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening.
- Working with your team to ensure the department is kept to a high standard.
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience.
Who We Are Looking For
- You’ll have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for plants.
- Ability to lift heavy objects to support larger store projects.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hard working attitude along with you.
- You are eager to learn new skills and gain new experiences.
- Can demonstrate our values at all times - we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What We Offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
About Us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Horticulture Customer Advisor in Antrim employer: Dobbies Garden Centres
Contact Detail:
Dobbies Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Horticulture Customer Advisor in Antrim
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your passion for gardening and customer service, which is exactly what they're looking for.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and plant knowledge. Role-play with a friend or family member to get comfortable with your answers. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show your personality! Dobbies wants team players who can build relationships and have fun. Don’t be afraid to let your enthusiasm for plants and gardening come through during your interview. A smile and a positive attitude can go a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings there. So, don’t wait around – get your application in and let’s make it work together!
We think you need these skills to ace Horticulture Customer Advisor in Antrim
Some tips for your application 🫡
Show Your Passion for Plants: When you're writing your application, let your love for gardening shine through! Share any personal experiences or knowledge you have about plants and gardening. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their gardening needs.
Highlight Customer Service Skills: Since this role is all about delivering an amazing customer experience, make sure to showcase your previous customer-facing roles. Talk about how you've gone the extra mile for customers in the past. We love candidates who can bring a smile and create memorable experiences!
Be Yourself: We’re all about being authentic at StudySmarter. Don’t be afraid to let your personality come through in your application. Whether it’s a fun anecdote or a unique perspective on gardening, we want to get to know the real you!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Dobbies Garden Centres
✨Know Your Plants
Brush up on your plant knowledge before the interview. Be ready to discuss different types of indoor and outdoor plants, their care requirements, and any gardening tips you might have. This will show your passion for horticulture and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your ability to deliver a great customer experience, which is key for this role.
✨Teamwork Makes the Dream Work
Since you'll be working closely with a team, be ready to talk about your teamwork experiences. Share how you’ve collaborated with others in previous roles, celebrated successes together, and contributed to a positive work environment. This will highlight your ability to fit into their team culture.
✨Bring Your Can-Do Attitude
During the interview, let your enthusiasm shine through! Show that you're eager to learn new skills and take on challenges. A positive attitude can make a big difference, so be sure to express your willingness to contribute and grow within the company.
