At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, annual leave, and access to financial wellbeing support.
- Other info: Be part of a diverse team committed to making a positive impact.
- Why this job: Gain valuable experience while working in a fun, fast-paced team atmosphere.
- Qualifications: Passion for customer service and teamwork; previous retail experience is a plus.
The predicted salary is between 12 - 12 € per hour.
Job Ref: DO15344
Branch: Dobbies Lisburn
Location: Dobbies Lisburn, Lisburn
Salary/Benefits: Minimum wage
Contract type: Permanent
Hours: Full Time
Shift pattern: Monday to Sunday
Hours per week: 30
Posted date: 08/05/2026
Closing date: 08/06/2026
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services - an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Retail Customer Advisor JBLE1_NI in Lisburn employer: Dobbies Garden Centres Plc
Dobbies Lisburn is an exceptional employer that prioritises employee wellbeing and development, offering generous annual leave, uncapped discounts, and access to financial support services. Our thriving culture fosters teamwork and celebrates success, making it a rewarding environment for those passionate about delivering outstanding customer experiences. Join us in a vibrant setting where you can grow your skills and contribute to a community-focused team dedicated to making every customer's visit special.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor JBLE1_NI in Lisburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show off your passion for gardens and customer service during your chat.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories, as they’ll highlight your ability to deliver that exceptional customer experience Dobbies is after.
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and well-presented. First impressions matter, especially in retail, so let your can-do attitude shine through right from the start.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, which is always a plus in the eyes of employers.
We think you need these skills to ace Retail Customer Advisor JBLE1_NI in Lisburn
Some tips for your application 🫡
Show Your Passion:Let your love for customer service shine through in your application. We want to see how you can bring a smile to our customers' faces and make their experience memorable!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer-facing roles. We’re looking for team players who can build relationships and thrive in a busy environment, so showcase those skills!
Be Authentic:When writing your cover letter, be yourself! Share your story and why you want to join us at Dobbies. We appreciate honesty and enthusiasm, so let your personality shine through.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at Dobbies Garden Centres Plc
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've provided excellent service in the past, especially in busy environments. This will show that you understand the importance of customer satisfaction and can thrive under pressure.
✨Familiarise Yourself with Dobbies
Take some time to learn about Dobbies and its values. Understand their commitment to customer experience and garden living. Mentioning specific products or services during your interview can demonstrate your genuine interest and enthusiasm for the role.
✨Show Off Your Team Spirit
Since teamwork is key at Dobbies, be prepared to discuss how you work well with others. Share stories that highlight your ability to collaborate, celebrate successes, and maintain a positive atmosphere. This will help convey that you're a great fit for their team-oriented culture.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask your interviewer. This could be about the training opportunities at Dobbies Academy or how they celebrate team successes. Asking questions shows your interest in the role and helps you gauge if it's the right fit for you.
