At a Glance
- Tasks: Lead a vibrant restaurant team, ensuring exceptional customer service and food hygiene.
- Company: Join Dobbies, a beloved garden centre with a rich history and a passion for hospitality.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Join a diverse team committed to celebrating success and delivering smiles.
- Why this job: Be part of a fun, fast-paced environment where you can grow and make a difference.
- Qualifications: Experience in customer service and a passion for food and teamwork are essential.
The predicted salary is between 24000 - 30000 £ per year.
Job Ref: DO15381
Branch: Dobbies Lisburn
Location: Dobbies Lisburn, Lisburn
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 30
Posted date: 18/05/2026
Closing date: 20/06/2026
Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and mentoring our Restaurant Customer Advisors whilst supporting the management team.
Responsibilities
- Supporting and coaching other members of staff and deputising for management in their absence.
- Giving great customer service by helping customers with various transactions across the restaurant.
- Work alongside the team, ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines.
- Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements.
- Working with your team to maintain the cleanliness and upkeep of the restaurant.
- Some keyholder responsibilities may be required.
Who we are looking for
- You'll have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for hospitality, as well as supervisory experience.
- Relevant food safety qualifications are an advantage but not essential.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you.
- You are eager to learn new skills and gain new experiences.
- You flourish in a busy, fast-paced environment.
- Can demonstrate our values at all times: we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
About us
At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Restaurant Team Leader TLNT1_NI in Lisburn employer: Dobbies Garden Centres Plc
At Dobbies Lisburn, we pride ourselves on fostering a vibrant and inclusive work culture where our Restaurant Team Leaders play a pivotal role in delivering exceptional customer experiences. With generous benefits such as uncapped discounts, access to financial wellbeing support, and opportunities for personal development through the Dobbies Academy, we empower our team members to thrive in a fast-paced environment while celebrating their successes together. Join us in a passionate team dedicated to making every day better for our customers and each other.
Contact Details:
Dobbies Garden Centres Plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Team Leader TLNT1_NI in Lisburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show how you fit into their culture and how you can contribute to their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your customer service experiences and how you've led teams in the past. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing up well-presented will demonstrate your commitment to the role and the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Restaurant Team Leader TLNT1_NI in Lisburn
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for food and hospitality shine through. Share any experiences that highlight your customer service skills and how you enjoy making people smile.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Restaurant Team Leader. Mention your supervisory experience and how you can support and coach your team effectively.
Highlight Relevant Experience:Don’t forget to include any relevant qualifications or experiences, especially in customer-facing roles. If you have food safety qualifications, mention them as they can give you an edge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Dobbies!
How to prepare for a job interview at Dobbies Garden Centres Plc
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's menu and any special dietary options. This will not only help you answer questions confidently but also show your passion for food and hospitality during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or mentored others in previous roles. Highlight your ability to support and coach staff, as this is crucial for the Restaurant Team Leader position.
✨Demonstrate Customer Service Excellence
Think of specific instances where you provided outstanding customer service. Be ready to discuss how you handled difficult situations and ensured customer satisfaction, as this aligns with the role's responsibilities.
✨Emphasise Teamwork and Fun
Dobbies values a fun and collaborative work environment. Share experiences that illustrate your ability to work well within a team and celebrate successes together, showing that you embody their team spirit.
