At a Glance
- Tasks: Deliver exceptional customer service and promote Dobbies Club membership while maintaining store cleanliness.
- Company: Join Dobbies, a leading garden centre retailer with a rich history and vibrant culture.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Be part of a diverse team committed to making every customer smile.
- Why this job: Gain valuable experience in hospitality while working in a fun, fast-paced environment.
- Qualifications: Passion for customer service and teamwork, with a willingness to learn new skills.
The predicted salary is between 20000 - 25000 £ per year.
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shop floor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can-do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times: we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream to support your financial wellbeing, with ability to access earnings ahead of payday, save for the future and financial advice
- Access to Retail Trust for confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy to continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all year round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Restaurant Customer Advisor TLNT1_NI in Lisburn employer: Dobbies Garden Centres Plc
Dobbies Lisburn is an exceptional employer that prioritises a thriving work culture and employee development, making it an ideal place for those passionate about customer service in the hospitality sector. With generous benefits such as uncapped discounts, access to financial wellbeing support, and opportunities for continuous learning through Dobbies Academy, employees are encouraged to grow and succeed together as one team. Join us in a vibrant environment where your contributions are valued, and every day brings new opportunities to make a difference for our customers.
Contact Details:
Dobbies Garden Centres Plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Customer Advisor TLNT1_NI in Lisburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show how your passion for customer service aligns with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your experience in hospitality and teamwork, as these are key for the Restaurant Customer Advisor role.
✨Tip Number 3
Dress to impress! Make sure you show up looking sharp and professional. First impressions matter, especially in a customer-facing role like this one. A well-presented appearance shows you care about the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Restaurant Customer Advisor TLNT1_NI in Lisburn
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering a great customer experience! Mention any previous roles where you’ve gone the extra mile for customers, and don’t forget to highlight your love for hospitality.
Tailor Your Application:Make sure to customise your application to fit the Restaurant Customer Advisor role. Use keywords from the job description, like 'teamwork' and 'fast-paced environment', to show that you’re the perfect fit for us.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your experiences and how they’ve shaped your approach to customer service.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy, and we’ll be able to review your application quickly. We can’t wait to hear from you!
How to prepare for a job interview at Dobbies Garden Centres Plc
✨Know Your Stuff
Familiarise yourself with Dobbies' menu and services. Being able to discuss specific dishes or promotions shows your enthusiasm and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you handled difficult situations or went the extra mile for a customer.
✨Team Player Attitude
Dobbies values teamwork, so be ready to share instances where you collaborated effectively with others. Emphasise your ability to build relationships and celebrate team successes.
✨Dress to Impress
Make sure you present yourself well for the interview. A smart appearance reflects your professionalism and respect for the opportunity, which is crucial in a customer-facing role.
