At a Glance
- Tasks: Deliver exceptional customer service and promote Dobbies Club membership while maintaining store cleanliness.
- Company: Join Dobbies, a leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Be part of a diverse team committed to making every customer smile.
- Why this job: Gain valuable experience in hospitality while working in a fun, fast-paced environment.
- Qualifications: Passion for customer service and teamwork; previous experience in hospitality is a plus.
The predicted salary is between 20000 - 25000 £ per year.
Job Ref: DO15341
Branch: Dobbies Lisburn
Location: Dobbies Lisburn, Lisburn
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Part Time
Hours per week: 8-20
Posted date: 05/05/2026
Closing date: 07/06/2026
Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and driving sales.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge as well as allergies and dietary requirements
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shop floor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role and have a passion for working within hospitality
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can-do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast-paced environment
- Can demonstrate our values at all times: we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream to support your financial wellbeing, with ability to access earnings ahead of payday, save for the future and financial advice
- Access to Retail Trust for confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy to continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all year round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Restaurant Customer Advisor JBLE1_NI in Lisburn employer: Dobbies Garden Centres Plc
Dobbies Lisburn is an exceptional employer that prioritises a thriving work culture and employee development, making it an ideal place for those passionate about customer service in the hospitality sector. With generous benefits including uncapped discounts, access to financial wellbeing support, and opportunities for personal growth through Dobbies Academy, our team members are encouraged to flourish in a dynamic environment while celebrating success together. Join us in delivering memorable experiences to our customers and be part of a diverse team that truly values every contribution.
Contact Details:
Dobbies Garden Centres Plc Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Customer Advisor JBLE1_NI in Lisburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dobbies. Understand their values and what makes them tick. This way, you can show how you fit into their culture and how you can contribute to their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and your passion for hospitality. Remember, they want to see your personality shine through!
✨Tip Number 3
Dress to impress! Make sure you look smart and presentable for your interview. First impressions matter, especially in a customer-facing role like this one. Show them you care about the job by putting in the effort!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Restaurant Customer Advisor JBLE1_NI in Lisburn
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering a great customer experience! Mention any previous roles where you’ve made customers smile or gone the extra mile. We love to hear about your passion for hospitality!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Restaurant Customer Advisor. Use keywords from the job description to show us you’re a perfect fit!
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your unique experiences and what makes you excited about working with us at Dobbies.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Dobbies Garden Centres Plc
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's menu and any special dietary options they offer. This will not only help you answer questions confidently but also show your genuine interest in providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think about how you handled difficult situations or went the extra mile for a customer, as this will demonstrate your passion for creating a great experience.
✨Dress to Impress
Make sure you arrive looking smart and well-presented. First impressions matter, especially in a customer-facing role. A neat appearance shows that you take the opportunity seriously and respect the company's values.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and eager to learn more about the company culture.
