At a Glance
- Tasks: Deliver exceptional customer service and inspire gardening enthusiasts in-store.
- Company: Join Dobbies, a passionate and diverse team dedicated to gardening.
- Benefits: Enjoy generous leave, discounts, financial support, and development opportunities.
- Other info: Thriving culture with opportunities for personal and professional growth.
- Why this job: Make a difference in customers' gardening journeys while having fun with your team.
- Qualifications: Customer service experience and a love for plants are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores – driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.
Responsibilities
- Deliver inspirational gardening standards through excellent standards and service
- Drive sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offer a helping hand with customer queries through high‐quality product knowledge including indoor and outdoor plants, machinery and core gardening
- Work with your team to ensure the department is kept to a high standard
- Work on the shop floor and other areas of the store as required (e.g. stock handling, cash handling, till work, take‐to‐car deliveries, stock control routines, restaurant service)
Qualifications
- Experience within a customer‐facing role
- Passion for plants
- Ability to lift heavy objects to support larger store projects
- Works well within a team, builds relationships, and has fun while celebrating success
- Shows up to work on time, well presented and brings a can‐do, hard‐working attitude
- Eager to learn new skills and gain new experiences
- Can demonstrate our values at all times – one team, getting better every day, bringing a smile, living and breathing gardens
Benefits
- Generous annual leave entitlement; use your holidays when you want with limited statutory days off required
- Uncapped discount across our stores: 50% off in our restaurants, 25% off in the garden centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of payday, save for the future and receive financial advice
- Access to Retail Trust – seek confidential support, access a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
Horticulture Customer AdvisorDobbies in Wotton-under-Edge employer: Dobbies Garden Centres Ltd
Dobbies is an exceptional employer that fosters a thriving culture where passion for gardening meets outstanding customer service. With generous benefits such as uncapped discounts, access to financial wellbeing support, and opportunities for personal development through the Dobbies Academy, employees are encouraged to grow both personally and professionally. Located in a vibrant community, our Horticulture Customer Advisors enjoy a collaborative work environment that celebrates success and promotes a love for plants.
Contact Details:
Dobbies Garden Centres Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Horticulture Customer AdvisorDobbies in Wotton-under-Edge
✨Tip Number 1
Get to know Dobbies! Familiarise yourself with our products and services. When you walk into that interview, show us your passion for plants and how you can drive sales through your knowledge.
✨Tip Number 2
Practice your customer interaction skills. Role-play common scenarios you might face as a Horticulture Customer Advisor. We want to see how you handle queries and promote the Dobbies Club membership with enthusiasm!
✨Tip Number 3
Show us your teamwork spirit! Think of examples where you've worked well in a team or celebrated success together. We love candidates who can build relationships and bring a smile to the workplace.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on joining the Dobbies family and ready to contribute to our thriving culture.
We think you need these skills to ace Horticulture Customer AdvisorDobbies in Wotton-under-Edge
Some tips for your application 🫡
Show Your Passion for Plants:When you're writing your application, let your love for gardening shine through! Share any personal experiences or knowledge you have about plants and gardening. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their gardening needs.
Highlight Customer Service Skills:Since this role is all about delivering an amazing customer experience, make sure to showcase your previous customer-facing roles. Talk about how you've gone above and beyond to help customers in the past. We love candidates who can drive sales while building relationships!
Be Yourself:We’re all about celebrating individuality at StudySmarter, so don’t be afraid to let your personality come through in your application. Use a friendly tone and show us what makes you unique. Remember, we want to see the real you!
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible. Plus, it’s super easy!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Plants
Brush up on your plant knowledge before the interview. Be ready to discuss different types of indoor and outdoor plants, as well as any gardening machinery. This will show your passion for horticulture and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight how you’ve driven sales or resolved customer queries effectively. This will demonstrate that you understand the importance of delivering an excellent customer experience.
✨Team Player Attitude
Dobbies values teamwork, so be prepared to talk about how you work well with others. Share instances where you collaborated with colleagues to achieve a common goal or celebrated team successes. This will show that you embody their values.
✨Bring Your Can-Do Spirit
Exude positivity and a hard-working attitude during the interview. Dobbies is looking for someone who shows up on time and is eager to learn. Make sure to convey your enthusiasm for the role and willingness to take on new challenges.
