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For Companies At a Glance
- Tasks: Deliver amazing customer service and drive sales while promoting Dobbies Club membership.
- Company: Join Dobbies, a leading garden centre retailer with a rich history since 1865.
- Benefits: Enjoy generous discounts, annual leave, and access to financial and wellbeing support.
- Other info: Gain valuable skills in a dynamic, fast-paced environment with great career growth.
- Why this job: Be part of a passionate team that celebrates success and loves gardens.
- Qualifications: Customer service experience and a positive, hardworking attitude are essential.
The predicted salary is between 12000 - 18000 £ per year.
About the Company
At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all‑year‑round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience.
- You have a passion for delivering a great customer experience, serving everyone with a smile
Qualifications
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast‑paced environment
Company Values
- Can demonstrate our values at all times – we’re one team, getting better everyday.
- We bring a smile.
- We live and breathe gardens.
- We make it work for our customers
Benefits
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
Retail Customer Advisor in Willoughby Hills employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor in Willoughby Hills
✨Tip Number 1
Get to know Dobbies! Familiarise yourself with their products and services. When you walk into that interview, show off your passion for gardens and customer service. It’ll make you stand out!
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with a friend. This will help you feel more confident when discussing how you’d handle customer queries during the interview.
✨Tip Number 3
Show your team spirit! Dobbies values teamwork, so be ready to share examples of how you’ve worked well with others in the past. Highlighting your collaborative side can really impress them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Dobbies family right from the start.
We think you need these skills to ace Retail Customer Advisor in Willoughby Hills
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering great customer experiences shine through. Share examples of how you've gone the extra mile for customers in previous roles – we love to see that passion!
Highlight Teamwork Skills: Dobbies values teamwork, so make sure to mention any experiences where you’ve collaborated with others. Whether it’s working on a project or helping out a colleague, showing that you can work well in a team will definitely catch our eye.
Be Authentic and Personable: We want to get to know the real you! Use a friendly tone in your application and don’t be afraid to let your personality shine. Remember, we’re looking for someone who can bring a smile to our customers’ faces.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can start the process of getting to know you better!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Stuff
Familiarise yourself with Dobbies' products and services. Being able to chat about their garden centre offerings or the benefits of the Dobbies Club membership will show your enthusiasm and product knowledge, which is key for a Retail Customer Advisor.
✨Show Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will demonstrate your ability to thrive in a busy, fast-paced environment.
✨Team Spirit Matters
Dobbies values teamwork, so be ready to discuss how you work well with others. Share stories that highlight your ability to build relationships and celebrate successes as part of a team. This will resonate well with their company culture.
✨Bring Your A-Game
Dress smartly and arrive on time for your interview. A well-presented appearance shows that you respect the opportunity and are serious about the role. Plus, a positive attitude and a smile can go a long way in making a great first impression!