At a Glance
- Tasks: Deliver exceptional customer service and share your plant knowledge while driving sales.
- Company: Join the passionate and diverse Dobbies team dedicated to gardening excellence.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Opportunities for personal development through Dobbies Academy and a supportive culture.
- Why this job: Make a real impact in a thriving environment while celebrating success with your team.
- Qualifications: Experience in customer service and a passion for plants are essential.
The predicted salary is between 20000 - 25000 £ per year.
Our Horticulture Experts play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards, whilst working alongside the Horticulture Manager.
Responsibilities
- Supporting and coaching other members of staff and deputising for management in their absence.
- Demonstrating effective leadership by working alongside the horticulture team to create a positive working environment.
- Giving great customer service by helping customers with various transactions across the store.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening.
- Working with your team to ensure the department is kept to a high standard.
- Some key holder responsibilities may be required.
Experience
- Experience within a customer facing role and a passion for plants, as well as supervisory experience.
- Ability to lift heavy objects to support larger store projects.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hard working attitude along with you.
- You are eager to learn new skills and gain new experiences.
- Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
Benefits
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy - continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
Horticulture ExpertDobbies in Tewkesbury employer: Dobbies Garden Centres Ltd
Dobbies is an exceptional employer, offering a vibrant and supportive work culture where Horticulture Experts can thrive. With generous benefits including uncapped discounts, access to financial wellbeing resources, and continuous development opportunities through the Dobbies Academy, employees are encouraged to grow their skills while enjoying a fulfilling career in a passionate team dedicated to customer satisfaction.
Contact Details:
Dobbies Garden Centres Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Horticulture ExpertDobbies in Tewkesbury
✨Tip Number 1
Get to know the company! Before your interview, dive into Dobbies' values and culture. Show us that you’re not just a plant lover but also someone who aligns with our mission of making it work for our customers.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. We want to see how you can bring that same energy to our team and help drive sales through great interactions.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share experiences where you’ve collaborated with others. We love a candidate who can build relationships and create a positive working environment alongside our horticulture team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who live and breathe gardens, just like us!
We think you need these skills to ace Horticulture ExpertDobbies in Tewkesbury
Some tips for your application 🫡
Show Your Passion for Plants:When you're writing your application, let your love for horticulture shine through! Share any personal experiences or knowledge you have about plants and gardening. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their gardening needs.
Highlight Your Customer Service Skills:Since our Horticulture Experts are all about delivering top-notch customer service, make sure to include examples of how you've excelled in this area before. Whether it’s resolving queries or creating a positive shopping experience, we want to know how you’ve made a difference for customers in the past.
Teamwork Makes the Dream Work:We value collaboration, so don’t forget to mention your experience working in teams. Talk about how you’ve supported colleagues or contributed to a positive work environment. This will show us that you can fit right into our Dobbies family!
Apply Through Our Website:Ready to take the plunge? Make sure you apply through our website for the best chance of success! It’s super easy, and we’ll be able to review your application quickly. Plus, you’ll get to see all the other amazing opportunities we have at Dobbies!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Plants
Brush up on your plant knowledge before the interview. Be ready to discuss various indoor and outdoor plants, as well as any gardening machinery. This will show your passion for horticulture and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight any experiences where you’ve helped customers with queries or driven sales through interactions, as this is key for the Horticulture Expert role.
✨Demonstrate Leadership Experience
Since the role involves supporting and coaching other staff, think of times when you've taken on leadership responsibilities. Share specific instances where you’ve motivated a team or stepped up in management's absence.
✨Embrace the Dobbies Values
Familiarise yourself with Dobbies' values and be prepared to discuss how you embody them. Show that you’re a team player who’s eager to learn and contribute to a positive working environment, as this aligns perfectly with their culture.
