At a Glance
- Tasks: Deliver exceptional customer service and share your plant knowledge with customers.
- Company: Join a passionate team at Dobbies, a leading garden centre.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Opportunities for personal development through Dobbies Academy.
- Why this job: Be part of a vibrant team that celebrates gardening and customer satisfaction.
- Qualifications: Experience in customer service and a love for plants are essential.
The predicted salary is between 22000 - 28000 £ per year.
Our Horticulture Experts play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards, whilst working alongside the Horticulture Manager.
Responsibilities
- Supporting and coaching other members of staff and deputising for management in their absence.
- Demonstrate effective leadership by working alongside the horticulture team to create a positive working environment.
- Giving great customer service by helping customers with various transactions across the store.
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership.
- Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening.
- Working with your team to ensure the department is kept to a high standard.
- Some key holder responsibilities may be required.
Who we are looking for
- You’ll have a passion for delivering a great customer experience, serving everyone with a smile.
- Experience within a customer facing role and a passion for plants, as well as supervisory experience.
- Ability to lift heavy objects to support larger store projects.
- You work well within a team, build relationships, and have fun, whilst celebrating success.
- You show up to work on time, well presented and bring your can do and hard working attitude along with you.
- You are eager to learn new skills and gain new experiences.
- Can demonstrate our values at all times - we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
Horticulture Expert in Tewkesbury employer: Dobbies Garden Centres Ltd
At Dobbies, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our Horticulture Experts can thrive. With generous benefits such as uncapped discounts, access to financial wellbeing support, and continuous development opportunities through the Dobbies Academy, we empower our team to grow both personally and professionally. Join us in a passionate and diverse environment that celebrates success and fosters a love for gardening, all while delivering outstanding customer experiences.
Contact Details:
Dobbies Garden Centres Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Horticulture Expert in Tewkesbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Dobbies' social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their horticulture family.
✨Tip Number 2
Practice your plant knowledge! Brush up on your understanding of indoor and outdoor plants, as well as gardening tools. Being able to chat confidently about these topics will impress the hiring team and show that you're ready to provide excellent customer service.
✨Tip Number 3
Show off your teamwork skills! During interviews, share examples of how you've worked well with others in previous roles. Dobbies values a positive working environment, so demonstrating your ability to collaborate will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This small gesture can leave a lasting impression and shows that you're enthusiastic about joining the Dobbies team.
We think you need these skills to ace Horticulture Expert in Tewkesbury
Some tips for your application 🫡
Show Your Passion for Plants:When writing your application, let your love for horticulture shine through! Share any personal experiences or stories that highlight your enthusiasm for plants and gardening. We want to see how you connect with our mission of bringing smiles through gardens.
Highlight Customer Service Skills:Make sure to emphasise your experience in customer-facing roles. Talk about how you've gone above and beyond to help customers in the past. Remember, we’re all about delivering a great customer experience, so show us how you can contribute to that!
Demonstrate Team Spirit:We value teamwork here at StudySmarter, so don’t forget to mention your ability to work well with others. Share examples of how you've supported colleagues or contributed to a positive working environment. It’s all about building relationships and celebrating success together!
Be Authentic and Professional:While we love a friendly tone, make sure your application is also professional. Keep it well-structured and free from typos. Show up as your best self – we want to see your personality, but we also appreciate a polished presentation. Apply through our website to get started!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Plants
Brush up on your plant knowledge before the interview. Be ready to discuss various indoor and outdoor plants, their care, and any gardening tips you might have. This will show your passion for horticulture and your ability to provide excellent customer advice.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered great customer service in previous roles. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your commitment to creating a positive customer experience.
✨Teamwork is Key
Since this role involves working closely with a team, be ready to share experiences where you’ve successfully collaborated with others. Highlight how you’ve supported colleagues or contributed to a positive working environment, as this aligns with the company’s values.
✨Dress the Part
Make sure to present yourself well for the interview. Dress smartly but comfortably, keeping in mind that you may be working in a garden centre. A neat appearance shows that you take the opportunity seriously and are ready to represent the brand.
