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For Companies At a Glance
- Tasks: Lead store operations, drive sales, and create an amazing customer experience.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous leave, discounts, financial support, and development opportunities.
- Why this job: Make a real impact in a vibrant team while nurturing your leadership skills.
- Qualifications: Retail management experience and strong communication skills are essential.
- Other info: Be part of a passionate team committed to customer satisfaction and growth.
The predicted salary is between 36000 - 60000 £ per year.
Our General Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, maintaining high operational standards and smashing commercial targets.
Responsibilities
- Take full ownership of the store management, ensuring everything is in place to hit commercial targets with responsive management of budgets and cost controls.
- Overseeing the complete business operation, maximising profitable sales and growth while creating a unique customer focussed environment.
- Taking the lead in creating a great place to work for everyone on a day-to-day basis whilst thinking ahead to ensure your team have a development journey with Dobbies.
- Sparking your team’s passion for delivering the best customer experience possible by creating a brilliant customer journey.
- Observing your team’s service levels, identifying ways they can improve and finding the best way to suit that individual in coaching them to improve.
- Working closely with our central support teams, maintaining excellent communication, stock supply and response.
- Ensuring all compliance with health & safety regulations, whilst caring for employee and customer welfare at all times.
Who we are looking for
- Retail management expertise with proven experience of leading multiple direct reports and their teams.
- Commercial awareness and understanding of budgets, profitability from driving retail sales and improved ways of working.
- Ability to identify training needs. You’ll be effectively coaching and training all levels ensuring teams are delivering a first-class customer experience.
- Excellent communication skills. You’ll ensure that successful initiatives and actions are shared across the business and that performance is monitored.
- Adaptability. You’ll act quickly and enthusiastically to changing priority, workload and concepts.
- Positivity managing change. You’ll lead the team through each season with care and motivation to deliver best.
- Can demonstrate our values at all times - we’re one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
- Treat yourself with generous uncapped discount across our stores with 50% off in our restaurants, 25% off in the Garden Centre and 10% off in our food halls.
- Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
- Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
- Access to Dobbies Academy - continue your development with our eLearning platform and development programmes.
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
General Manager in Swansea employer: Dobbies Garden Centres Ltd
Contact Detail:
Dobbies Garden Centres Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Swansea
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media platforms like LinkedIn. The more people you know, the better your chances of landing that General Manager role.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've led teams to success. Talk about those times you drove sales or improved customer experiences – it’ll make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Dobbies, and express your interest. Sometimes, the best opportunities come from simply putting yourself out there.
✨Tip Number 4
Keep learning and growing! Check out resources like Dobbies Academy to enhance your skills. Showing that you're committed to personal development can really impress hiring managers and set you apart from the competition.
We think you need these skills to ace General Manager in Swansea
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for delivering an exceptional customer experience shine through. We want to see how you can spark passion in your team and create a unique environment that keeps customers coming back.
Highlight Your Retail Management Skills: Make sure to showcase your retail management expertise and any experience leading teams. We’re looking for someone who can take ownership of store operations and drive sales, so share specific examples of how you've achieved commercial targets in the past.
Demonstrate Your Coaching Ability: We value the ability to coach and develop team members. In your application, mention how you've identified training needs and helped individuals improve their service levels. This shows us you're committed to building a great place to work.
Keep It Clear and Engaging: Your written application should be clear and engaging. Use straightforward language and structure your thoughts well. Remember, we want to get to know you, so let your personality come through while keeping it professional. And don’t forget to apply through our website!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your understanding of budgets and profitability. Brush up on key financial metrics related to retail sales and be ready to discuss how you've driven growth in previous roles. This shows you’re not just about the customer experience but also about the bottom line.
✨Showcase Your Leadership Style
Prepare to talk about your approach to leading teams. Think of specific examples where you've coached individuals to improve their service levels or fostered a positive work environment. Highlighting your adaptability and positivity in managing change will resonate well with the interviewers.
✨Customer Experience is Key
Since delivering an exceptional customer experience is crucial, come armed with examples of how you've created unique customer journeys in the past. Discuss any initiatives you've implemented that have led to increased customer loyalty and satisfaction.
✨Communicate Effectively
Excellent communication skills are a must for this role. Be prepared to explain how you've maintained strong communication with support teams and shared successful initiatives across the business. Practise articulating your thoughts clearly and confidently to make a lasting impression.
