At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a vibrant retail environment.
- Company: Join Dobbies, a leading garden centre retailer with a rich history.
- Benefits: Enjoy generous discounts, flexible holidays, and access to financial wellbeing support.
- Other info: Thriving culture with opportunities for personal and professional growth.
- Why this job: Be part of a passionate team that celebrates success and makes a real impact.
- Qualifications: Customer service experience and a positive, hardworking attitude.
The predicted salary is between 20000 - 25000 € per year.
Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores – driving sales, promoting customer loyalty and ensuring high department standards.
Responsibilities
- Giving great customer service by helping customers with various transactions across the store
- Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
- Offering a helping hand with customer queries through great product knowledge
- Working with your team to maintain the cleanliness and upkeep of your store
- You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience
Who we are looking for
- You have a passion for delivering a great customer experience, serving everyone with a smile
- Experience within a customer facing role
- You work well within a team, build relationships and have fun, whilst celebrating success
- You show up to work on time, well presented and bring your can do and hardworking attitude along with you
- You are eager to learn new skills and gain new experiences
- You flourish in a busy, fast‑paced environment
- Can demonstrate our values at all times – we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers
What we offer
- Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
- Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
- Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
- Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
- Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
- Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.
Retail Customer Advisor in Suffolk employer: Dobbies Garden Centres Ltd
At Dobbies, we pride ourselves on being an exceptional employer, offering a vibrant work culture where our Retail Customer Advisors can thrive. With generous benefits including uncapped discounts, access to financial wellbeing support, and opportunities for personal development through the Dobbies Academy, we empower our team to grow and succeed. Join us in a fast-paced environment where your passion for customer service and teamwork will be celebrated, making every day rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Advisor in Suffolk
✨Tip Number 1
Get to know the company! Before your interview, dive into Dobbies' history and values. This will help you connect your passion for customer service with their mission, showing that you're not just another candidate but someone who truly gets what they're about.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations in-store, showcasing your customer service skills.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm shine through. Dobbies is all about creating a welcoming environment, so don’t be afraid to show your smile and share why you love working with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Dobbies team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Retail Customer Advisor in Suffolk
Some tips for your application 🫡
Show Your Passion:Let your love for customer service shine through in your application. We want to see how you can bring a smile to our customers' faces and make their experience memorable!
Highlight Relevant Experience:If you've worked in a customer-facing role before, make sure to mention it! Share specific examples of how you've driven sales or helped customers, as this will show us you're the right fit for the Retail Customer Advisor position.
Be Yourself:We’re looking for genuine personalities who can build relationships with our team and customers. Don’t be afraid to let your unique character come through in your written application!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our fantastic team!
How to prepare for a job interview at Dobbies Garden Centres Ltd
✨Know Your Products
Familiarise yourself with the products and services offered by Dobbies. Being able to discuss specific items or promotions during your interview will show that you’re genuinely interested and prepared to help customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations or went above and beyond to ensure customer satisfaction, as this is key for a Retail Customer Advisor.
✨Demonstrate Team Spirit
Since teamwork is essential in this role, think of instances where you successfully collaborated with others. Be ready to share how you contribute to a positive team environment and celebrate successes together.
✨Embrace the Dobbies Values
Understand and embody the values of Dobbies. During the interview, express how you align with their mission of delivering great customer experiences and being part of a team that gets better every day. This will resonate well with the interviewers.
